:root {
  --bg: #12164c;
  --panel: #1b2260;
  --panel-2: #222a70;
  --panel-3: #2c3484;
  --border: rgba(155, 164, 255, .16);
  --text: #eef0ff;
  --muted: #9aa3d6;
  --accent: #6d63ff;
  --accent-text: #ffffff;
  --accent-soft: rgba(109, 99, 255, .22);
  --danger: #f28b82;
  --success: #6dd58c;
  --warn: #fdd663;
  --bubble-in: #2a3278;
  --bubble-out: #115e59;
  --radius: 22px;
  --side: #d8dcf6;
  --side-text: #252a63;
  --side-muted: #5c6298;
  --frame: #080b28;
}
:root { --topbar: transparent; --chat-bg: #161b52; --chat-dots: rgba(255,255,255,.04); --note: #5b4a14; --note-composer: #3d3314; --bot: #2c4a6e; --stamp: rgba(255,255,255,.6); }
[data-theme="light"] {
  --bg: #e8ebff; --panel: #ffffff; --panel-2: #f3f4ff; --panel-3: #e4e7fb; --border: #d0d5ef;
  --text: #1c2050; --muted: #5c6298; --danger: #c5221f; --success: #188038; --warn: #b06000;
  --bubble-in: #ffffff; --bubble-out: #d9fdd3; --topbar: transparent; --chat-bg: #efeae2; --chat-dots: rgba(0,0,0,.04);
  --note: #fff4c2; --note-composer: #fff8dc; --bot: #dbe9fb; --stamp: rgba(0,0,0,.45);
  --side: #eceefc; --side-text: #252a63; --side-muted: #5c6298; --frame: #cfd3f0;
}
[data-theme="light"] .login { background: radial-gradient(circle at 30% 20%, #dbe6fb, var(--bg) 60%); }
[data-theme="light"] tr:hover td { background: rgba(0,0,0,.025); }
[data-theme="light"] .menu, [data-theme="light"] .modal, [data-theme="light"] .notif-pop { box-shadow: 0 12px 40px rgba(0,0,0,.15); }
* { box-sizing: border-box; }
html, body { height: 100%; margin: 0; }
body { background: var(--frame); color: var(--text); font: 14px/1.45 "Plus Jakarta Sans", Roboto, system-ui, sans-serif; overflow: hidden; }
body:has(#app:not(.hidden)) { padding: 10px; }
a { color: inherit; text-decoration: none; }
button { font: inherit; color: inherit; cursor: pointer; }
input, select, textarea { font: inherit; color: var(--text); }
.hidden { display: none !important; }
.muted { color: var(--muted); }
.ms { font-family: 'Material Symbols Outlined'; font-size: 20px; line-height: 1; font-weight: normal; font-style: normal; letter-spacing: normal; text-transform: none; white-space: nowrap; direction: ltr; -webkit-font-smoothing: antialiased; user-select: none; }
.spacer { flex: 1; }

/* ---------- Buttons & form ---------- */
.btn { border: 0; border-radius: 999px; padding: 8px 18px; background: var(--panel-3); font-weight: 600; display: inline-flex; align-items: center; gap: 6px; white-space: nowrap; }
.btn:hover { filter: brightness(1.1); }
.btn.primary { background: var(--accent); color: var(--accent-text); box-shadow: 0 8px 20px rgba(109, 99, 255, .35); }
.btn.danger { background: transparent; color: var(--danger); border: 1px solid var(--danger); }
.btn.ghost { background: transparent; color: var(--accent); }
.btn.sm { padding: 5px 12px; font-size: 13px; }
.btn.block { width: 100%; justify-content: center; }
.btn:disabled { opacity: .5; cursor: default; }
.icon-btn { background: transparent; border: 0; width: 36px; height: 36px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; position: relative; color: var(--text); }
.icon-btn:hover { background: var(--panel-3); }
.icon-btn.danger { color: var(--danger); }
label { display: flex; flex-direction: column; gap: 6px; color: var(--muted); font-size: 13px; }
input[type=text], input[type=email], input[type=password], input[type=search], input[type=date], input[type=tel], input[type=time], input[type=number], select, textarea {
  background: var(--panel-2); border: 1px solid var(--border); border-radius: 14px; padding: 10px 12px; outline: none; width: 100%;
}
:root { color-scheme: dark; }
[data-theme="light"] { color-scheme: light; }
input:focus, select:focus, textarea:focus { border-color: var(--accent); }
textarea { resize: vertical; min-height: 80px; }
.check { flex-direction: row; align-items: center; gap: 8px; color: var(--text); cursor: pointer; }
.check input { width: 16px; height: 16px; accent-color: var(--accent); }
.form-grid { display: grid; gap: 14px; }
.form-grid.two { grid-template-columns: 1fr 1fr; }
.error { color: var(--danger); min-height: 18px; font-size: 13px; }

/* ---------- Login ---------- */
.login { height: 100%; display: flex; align-items: center; justify-content: center; background: radial-gradient(circle at 30% 20%, #2b3a5a, var(--bg) 60%); }
.login-card { width: 360px; background: var(--panel); border: 1px solid var(--border); border-radius: 20px; padding: 32px; display: flex; flex-direction: column; gap: 14px; box-shadow: 0 20px 60px rgba(0,0,0,.4); }
.brand { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 20px; }
.brand.big { font-size: 24px; justify-content: center; }
.logo-mark { width: 30px; height: 30px; object-fit: contain; }
.brand.big .logo-mark { width: 40px; height: 40px; }

/* ---------- Shell ---------- */
.app { height: 100%; display: flex; flex-direction: column; background: var(--bg); border-radius: 28px; overflow: hidden; box-shadow: 0 24px 60px rgba(4, 6, 24, .45); }
.layout { flex: 1; display: flex; min-height: 0; gap: 12px; padding: 12px; }
.workspace { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.topbar { height: 52px; display: flex; align-items: center; gap: 10px; padding: 0 6px 8px; background: var(--topbar); border: 0; flex-shrink: 0; }
.sidebar { width: 236px; background: var(--side); color: var(--side-text); border-radius: 24px; display: flex; flex-direction: column; padding: 14px 10px 10px; transition: width .2s; flex-shrink: 0; }
.sidebar.collapsed { width: 72px; }
.sidebar.collapsed .lbl, .sidebar.collapsed kbd, .sidebar.collapsed .pill { display: none; }
.side-brand { display: flex; align-items: center; gap: 10px; padding: 6px 10px 16px; font-weight: 700; font-size: 18px; color: var(--side-text); }
.logo-wrap { display: grid; place-items: center; width: 40px; height: 40px; border-radius: 12px; flex-shrink: 0; background: transparent; }
.side-brand .logo-mark { width: 34px; height: 34px; object-fit: contain; }
.logo-wrap.logo-on-dark { background: #1b1430; }
.logo-wrap.logo-on-dark .logo-mark { width: 24px; height: 24px; }
.search-btn { display: flex; align-items: center; gap: 8px; background: var(--panel-2); border: 1px solid var(--border); border-radius: 999px; padding: 9px 14px; color: var(--muted); flex: 1; max-width: 420px; }
.search-btn kbd { margin-left: auto; font-size: 11px; background: var(--panel-3); border-radius: 6px; padding: 1px 6px; font-family: inherit; }
nav { display: flex; flex-direction: column; gap: 4px; flex: 1; overflow-y: auto; }
nav a { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border-radius: 14px; color: var(--side-text); position: relative; font-weight: 500; }
nav a .ms { width: 32px; height: 32px; border-radius: 10px; display: inline-flex; align-items: center; justify-content: center; background: rgba(90, 80, 180, .12); font-size: 18px; }
nav a:hover { background: rgba(109, 99, 255, .12); }
nav a.active { background: var(--accent); color: #fff; box-shadow: 0 10px 22px rgba(109, 99, 255, .35); }
nav a.active .ms { background: rgba(255,255,255,.18); color: #fff; }
nav a.active::before { display: none; }
.pill { margin-left: auto; background: var(--accent); color: var(--accent-text); border-radius: 999px; font-size: 11px; font-weight: 700; padding: 1px 7px; }
nav a.active .pill { background: #fff; color: var(--accent); }
.user-card { display: flex; align-items: center; gap: 10px; padding: 10px; margin-top: 8px; border-top: 1px solid rgba(37, 42, 99, .12); cursor: pointer; border-radius: 14px; color: var(--side-text); }
.user-card:hover { background: rgba(109, 99, 255, .12); }
.uname { font-weight: 600; }
.urole { font-size: 12px; color: var(--side-muted); }
.page { flex: 1; min-width: 0; display: flex; overflow: hidden; }
.badge { position: absolute; top: 2px; right: 2px; background: #e53935; color: #fff; font-size: 10px; font-weight: 700; border-radius: 999px; min-width: 16px; height: 16px; padding: 0 4px; display: flex; align-items: center; justify-content: center; }

.avatar { width: 40px; height: 40px; border-radius: 50%; background: #7c4dff; color: #fff; display: flex; align-items: center; justify-content: center; font-weight: 700; flex-shrink: 0; overflow: hidden; position: relative; }
.avatar img { width: 100%; height: 100%; object-fit: cover; }
.avatar.sm { width: 32px; height: 32px; font-size: 13px; }
.avatar.lg { width: 84px; height: 84px; font-size: 30px; }
.dot-online { position: absolute; bottom: 0; right: 0; width: 10px; height: 10px; border-radius: 50%; background: var(--success); border: 2px solid var(--side); }

/* ---------- Notifications ---------- */
.notif-wrap { position: relative; }
.notif-pop { position: absolute; right: 0; top: 44px; width: 340px; max-height: 420px; overflow-y: auto; background: var(--panel); border: 1px solid var(--border); border-radius: 12px; box-shadow: 0 12px 40px rgba(0,0,0,.5); z-index: 50; }
.notif-item { display: flex; align-items: stretch; border-bottom: 1px solid var(--border); }
.notif-item .info { flex: 1; display: flex; gap: 10px; padding: 10px; cursor: pointer; min-width: 0; }
.notif-item .info > div { min-width: 0; flex: 1; }
.notif-item .accept { background: var(--accent); color: var(--accent-text); border: 0; width: 64px; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 2px; font-size: 11px; font-weight: 500; flex-shrink: 0; }
.notif-item .accept:hover { filter: brightness(1.08); }
.notif-item .info { padding: 8px 10px; gap: 10px; align-items: center; }
.notif-item .info:hover { background: var(--panel-2); }
.notif-item .row { display: flex; align-items: center; gap: 6px; }
.notif-item .unread-n { background: var(--success); color: #0b3d1a; border-radius: 999px; font-size: 10px; font-weight: 700; padding: 0 6px; margin-left: auto; }
.notif-pop { width: 380px; max-height: 480px; }
.notif-head { position: sticky; top: 0; z-index: 1; display: flex; align-items: center; gap: 8px; padding: 10px 12px; background: var(--panel); border-bottom: 1px solid var(--border); }
.notif-head .pill { margin-left: 0; }
.notif-item .info > .notif-av { position: relative; flex: 0 0 auto; }
.notif-item .notif-av .dot { position: absolute; left: -1px; bottom: -1px; width: 11px; height: 11px; border-radius: 50%; background: #e53935; border: 2px solid var(--panel); }
.ellipsis { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; min-width: 0; }
.empty { padding: 30px; text-align: center; color: var(--muted); }

/* ---------- Generic pages ---------- */
.content { flex: 1; overflow-y: auto; padding: 8px 24px 24px; }
.page-head { display: flex; align-items: center; gap: 12px; margin-bottom: 4px; }
.page-head h1 { font-size: 24px; font-weight: 700; margin: 8px 0; color: var(--text); letter-spacing: -.3px; }
.page-sub { color: var(--muted); margin: 0 0 16px; }
.toolbar { display: flex; gap: 10px; align-items: center; margin-bottom: 14px; flex-wrap: wrap; }
.toolbar input, .toolbar select { width: auto; min-width: 180px; }
.table-wrap { background: var(--panel); border-radius: var(--radius); overflow: hidden; border: 1px solid var(--border); box-shadow: 0 12px 32px rgba(8, 10, 40, .18); }
table { width: 100%; border-collapse: collapse; }
th { text-align: left; font-size: 11px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); padding: 12px 14px; background: var(--panel-2); font-weight: 500; }
td { padding: 12px 14px; border-top: 1px solid var(--border); vertical-align: middle; }
tr:hover td { background: rgba(255,255,255,.02); }
td.actions { text-align: right; white-space: nowrap; }
.chip { display: inline-flex; align-items: center; gap: 4px; border-radius: 999px; padding: 2px 10px; font-size: 12px; background: var(--panel-3); color: var(--text); white-space: nowrap; }
.chip.outline { background: transparent; border: 1px solid currentColor; }
.chips { display: flex; gap: 4px; flex-wrap: wrap; }
.cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 16px; }
.card { background: var(--panel); border-radius: var(--radius); padding: 18px; border: 1px solid var(--border); box-shadow: 0 12px 32px rgba(8, 10, 40, .18); }
.pager { display: flex; justify-content: flex-end; align-items: center; gap: 10px; padding: 10px; color: var(--muted); }
.color-dot { width: 12px; height: 12px; border-radius: 50%; display: inline-block; }

/* ---------- Connection card ---------- */
.conn-card { background: linear-gradient(135deg, rgba(34,197,94,.18), var(--panel) 45%); }
.conn-card.off { background: linear-gradient(135deg, rgba(242,139,130,.14), var(--panel) 45%); }
.conn-head { display: flex; align-items: center; gap: 12px; margin-bottom: 14px; }
.conn-head .wa { color: #25d366; font-size: 28px; }
.conn-status { display: inline-flex; align-items: center; gap: 6px; border: 1px solid; border-radius: 999px; padding: 3px 12px; font-size: 13px; }
.conn-status.ok { color: var(--success); }
.conn-status.bad { color: var(--danger); }
.conn-status.wait { color: var(--warn); }
.conn-actions { display: flex; gap: 8px; margin-top: 14px; flex-wrap: wrap; }
.qr-box { text-align: center; }
.qr-box img { background: #fff; padding: 10px; border-radius: 12px; width: 280px; height: 280px; }
.option-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.option { display: flex; gap: 12px; align-items: center; padding: 14px; border: 1px solid var(--border); border-radius: 12px; background: var(--panel-2); text-align: left; }
.option:hover:not(:disabled) { border-color: var(--success); }
.option:disabled { opacity: .45; cursor: not-allowed; }
.option .ms { font-size: 24px; }
.option small { display: block; color: var(--muted); }

/* ---------- Chats ---------- */
.chats { flex: 1; display: flex; gap: 10px; min-width: 0; }
.ticket-col { width: var(--tcol, 360px); background: var(--panel); border-radius: var(--radius); display: flex; flex-direction: column; flex-shrink: 0; min-height: 0; border: 1px solid var(--border); }
.ticket-col .head { padding: 10px; display: flex; flex-direction: column; gap: 10px; border-bottom: 1px solid var(--border); }
.row { display: flex; align-items: center; gap: 8px; }
.seg { display: inline-flex; align-items: center; gap: 6px; padding: 7px 12px; border-radius: 10px; background: transparent; border: 0; color: var(--text); }
.seg.on { background: var(--accent-soft); color: var(--accent); }
.seg .pill { margin-left: 2px; }
.internal-mode .tk-only { display: none !important; }
.toggle-chip { border: 1px solid var(--border); background: transparent; border-radius: 999px; padding: 5px 12px; display: inline-flex; gap: 6px; align-items: center; color: var(--text); font-size: 13px; }
.toggle-chip.on { border-color: var(--accent); color: var(--accent); background: var(--accent-soft); }
.search-input { position: relative; }
.search-input .ms { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); color: var(--muted); }
.search-input input { padding-left: 40px; border-radius: 999px; }
.status-tabs { display: flex; gap: 6px; flex-wrap: wrap; }
.status-tab { border: 0; background: var(--panel-3); border-radius: 999px; padding: 5px 12px; font-size: 13px; display: inline-flex; gap: 6px; align-items: center; }
.status-tab.on { background: var(--accent); color: var(--accent-text); }
.status-tab .n { background: var(--success); color: #0b3d1a; border-radius: 999px; font-size: 11px; font-weight: 700; padding: 0 6px; }
.ticket-list { flex: 1; overflow-y: auto; }
.ticket { display: flex; gap: 10px; padding: 12px 12px 12px 14px; border-bottom: 1px solid var(--border); cursor: pointer; position: relative; }
.ticket:hover { background: var(--panel-2); }
.ticket.active { background: var(--accent-soft); }
.ticket .bar { position: absolute; left: 0; top: 0; bottom: 0; width: 4px; }
.ticket .main { flex: 1; min-width: 0; }
.ticket .line { display: flex; align-items: center; gap: 6px; }
.ticket .name { font-weight: 500; flex: 1; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ticket .time { font-size: 12px; color: var(--muted); }
.ticket .preview { flex: 1; color: var(--muted); font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ticket.unread .preview { color: var(--text); font-weight: 500; }
.ticket .unread-n { background: var(--success); color: #0b3d1a; border-radius: 999px; font-size: 11px; font-weight: 700; padding: 0 6px; }
.ticket .meta { display: flex; gap: 4px; margin-top: 4px; flex-wrap: wrap; }
.ticket .meta .chip { font-size: 11px; padding: 0 8px; }
.new-chat-btn { background: var(--accent); color: var(--accent-text); }
.new-chat-btn:hover { background: var(--accent); filter: brightness(1.08); }

.chat { flex: 1; background: var(--panel); border-radius: var(--radius); display: flex; flex-direction: column; min-width: 0; overflow: hidden; position: relative; border: 1px solid var(--border); }
.chat-empty { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; color: var(--muted); gap: 10px; }
.chat-empty .ms { font-size: 56px; }
.chat-head { display: flex; align-items: center; gap: 12px; padding: 10px 14px; background: var(--panel-2); border-left: 4px solid transparent; }
.chat-head .who { flex: 1; min-width: 0; }
.chat-head .who .nm { font-weight: 500; display: flex; align-items: center; gap: 6px; cursor: pointer; }
.chat-head .who small { display: block; color: var(--muted); font-size: 12px; }
.split-btn { display: inline-flex; }
.split-btn .btn:first-child { border-radius: 999px 0 0 999px; padding-right: 12px; }
.split-btn .btn:last-child { border-radius: 0 999px 999px 0; padding: 8px 8px; border-left: 1px solid rgba(0,0,0,.2); }
.tag-bar { display: flex; align-items: center; gap: 6px; padding: 6px 14px; border-bottom: 1px solid var(--border); background: var(--panel); min-height: 38px; cursor: pointer; flex-wrap: wrap; position: relative; }
.tag-bar .placeholder { color: var(--muted); }
.messages { flex: 1; overflow-y: auto; padding: 16px 6%; display: flex; flex-direction: column; gap: 4px;
  background-color: var(--chat-bg);
  background-image: radial-gradient(var(--chat-dots) 1px, transparent 1px);
  background-size: 18px 18px; }
.msg { max-width: 65%; padding: 7px 10px 18px; border-radius: 10px; background: var(--bubble-in); position: relative; white-space: pre-wrap; word-wrap: break-word; align-self: flex-start; min-width: 90px; }
.msg.out { background: var(--bubble-out); align-self: flex-end; }
.msg.note { background: var(--note); align-self: center; max-width: 80%; border: 1px dashed var(--warn); }
.msg.bot { background: var(--bot); }
.msg .author { font-weight: 700; font-size: 12px; margin-bottom: 2px; color: var(--accent); }
.msg .stamp { position: absolute; right: 8px; bottom: 3px; font-size: 11px; color: var(--stamp); display: flex; align-items: center; gap: 3px; }
.msg .stamp .ms { font-size: 15px; }
.msg .stamp .ms.read { color: #53bdeb; }
.msg img.media, .msg video.media { max-width: 320px; max-height: 320px; border-radius: 8px; display: block; margin-bottom: 4px; cursor: pointer; }
.msg img.sticker { max-width: 140px; background: transparent; }
.msg audio { width: 280px; display: block; }
.msg .doc { display: flex; align-items: center; gap: 8px; background: rgba(0,0,0,.2); padding: 8px 10px; border-radius: 8px; margin-bottom: 4px; }
.day-sep { align-self: center; background: var(--panel-2); color: var(--muted); font-size: 12px; padding: 4px 12px; border-radius: 8px; margin: 10px 0; }
.load-more { align-self: center; }
.scroll-down { position: absolute; right: 20px; bottom: 120px; width: 44px; height: 44px; border-radius: 50%; background: var(--panel-3); border: 0; display: flex; align-items: center; justify-content: center; box-shadow: 0 4px 12px rgba(0,0,0,.4); }
.composer { background: var(--panel-2); border-top: 1px solid var(--border); }
.composer.note-mode { background: var(--note-composer); }
.composer .tools { display: flex; gap: 4px; padding: 6px 12px; border-bottom: 1px solid var(--border); }
.composer .tools button { background: transparent; border: 0; font-size: 12px; display: inline-flex; gap: 4px; align-items: center; padding: 4px 8px; border-radius: 8px; color: var(--muted); }
.composer .tools button.on { color: var(--accent); background: var(--accent-soft); }
.composer .tools .ms { font-size: 17px; }
.composer .input-row { display: flex; align-items: flex-end; gap: 6px; padding: 8px 12px; }
.composer textarea { flex: 1; min-height: 40px; max-height: 160px; resize: none; background: transparent; border: 0; padding: 10px 6px; }
.composer-block { padding: 16px; display: flex; justify-content: center; gap: 10px; align-items: center; background: var(--panel-2); color: var(--muted); }
.qr-suggest { position: absolute; left: 12px; right: 12px; bottom: 110px; background: var(--panel); border: 1px solid var(--border); border-radius: 12px; max-height: 260px; overflow-y: auto; box-shadow: 0 8px 30px rgba(0,0,0,.5); z-index: 5; }
.qr-suggest div { padding: 10px 14px; cursor: pointer; border-bottom: 1px solid var(--border); }
.qr-suggest div:hover, .qr-suggest div.sel { background: var(--panel-3); }
.qr-suggest b { color: var(--accent); }
.emoji-pop { position: absolute; bottom: 110px; left: 12px; width: 320px; background: var(--panel); border: 1px solid var(--border); border-radius: 12px; padding: 8px; display: grid; grid-template-columns: repeat(9, 1fr); gap: 2px; z-index: 5; box-shadow: 0 8px 30px rgba(0,0,0,.5); }
.emoji-pop button { background: transparent; border: 0; font-size: 20px; padding: 4px; border-radius: 6px; }
.emoji-pop button:hover { background: var(--panel-3); }
.attach-preview { padding: 8px 14px; display: flex; align-items: center; gap: 10px; background: var(--panel-3); }

.drawer { width: var(--dcol, 340px); background: var(--panel); border-radius: var(--radius); display: flex; flex-direction: column; flex-shrink: 0; overflow-y: auto; border: 1px solid var(--border); }
.drawer .head { display: flex; align-items: center; gap: 8px; padding: 10px 14px; border-bottom: 1px solid var(--border); }
.drawer .body { padding: 18px; display: flex; flex-direction: column; gap: 14px; }
.drawer .center { display: flex; flex-direction: column; align-items: center; gap: 6px; text-align: center; }

/* ---------- Menus ---------- */
.menu { position: fixed; background: var(--panel); border: 1px solid var(--border); border-radius: 10px; padding: 6px 0; min-width: 230px; z-index: 200; box-shadow: 0 12px 40px rgba(0,0,0,.5); max-height: 70vh; overflow-y: auto; }
.menu button { display: flex; width: 100%; align-items: center; gap: 12px; padding: 9px 16px; background: transparent; border: 0; text-align: left; color: var(--text); }
.menu button:hover { background: var(--panel-3); }
.menu button.danger { color: var(--danger); }
.menu button.on { color: var(--accent); }
.menu hr { border: 0; border-top: 1px solid var(--border); margin: 4px 0; }
.menu .tag-row { justify-content: space-between; }
.menu-head { padding: 8px 16px 6px; display: flex; flex-direction: column; gap: 2px; }
.menu-head small { color: var(--muted); font-size: 12px; }
.status-dot { width: 10px; height: 10px; border-radius: 50%; background: var(--success); margin: 0 5px; flex-shrink: 0; }
.switch { width: 34px; height: 18px; border-radius: 999px; background: var(--panel-3); border: 1px solid var(--border); position: relative; transition: .2s; flex-shrink: 0; }
.switch::after { content: ''; position: absolute; top: 2px; left: 2px; width: 12px; height: 12px; border-radius: 50%; background: var(--muted); transition: .2s; }
.switch.on { background: var(--accent); border-color: var(--accent); }
.switch.on::after { left: 18px; background: var(--accent-text); }

/* ---------- Modal ---------- */
.modal-bg { position: fixed; inset: 0; background: rgba(0,0,0,.55); display: flex; align-items: center; justify-content: center; z-index: 100; padding: 20px; }
.modal { background: var(--panel); border: 1px solid var(--border); border-radius: 22px; width: 520px; max-width: 100%; max-height: 90vh; display: flex; flex-direction: column; box-shadow: 0 20px 60px rgba(0,0,0,.5); }
.modal.wide { width: 760px; }
.modal .m-head { display: flex; align-items: center; gap: 12px; padding: 18px 20px 8px; }
.modal .m-head h2 { font-size: 18px; margin: 0; flex: 1; font-weight: 500; }
.modal .m-body { padding: 12px 20px; overflow-y: auto; }
.modal .m-foot { padding: 12px 20px 18px; display: flex; justify-content: flex-end; gap: 10px; }

/* ---------- Kanban ---------- */
.kanban { display: flex; gap: 12px; overflow-x: auto; padding-bottom: 10px; align-items: flex-start; height: calc(100% - 70px); }
.lane { width: 290px; flex-shrink: 0; background: var(--panel); border-radius: var(--radius); display: flex; flex-direction: column; max-height: 100%; border: 1px solid var(--border); }
.lane .lane-head { padding: 12px 14px; display: flex; align-items: center; gap: 8px; font-weight: 500; border-top: 4px solid var(--panel-3); border-radius: var(--radius) var(--radius) 0 0; }
.lane .lane-body { padding: 8px; display: flex; flex-direction: column; gap: 8px; overflow-y: auto; min-height: 80px; }
.lane.drop .lane-body { background: var(--accent-soft); border-radius: 10px; }
.k-card { background: var(--panel-2); border-radius: 10px; padding: 10px; cursor: grab; display: flex; gap: 10px; border: 1px solid var(--border); }
.k-card:hover { border-color: var(--accent); }
.k-card .main { min-width: 0; flex: 1; }
.k-card .preview { color: var(--muted); font-size: 12px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

/* ---------- Dashboard ---------- */
.stats { display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr)); gap: 14px; margin-bottom: 16px; }
.stat { background: var(--panel); border-radius: var(--radius); padding: 16px; border: 1px solid var(--border); box-shadow: 0 12px 32px rgba(8, 10, 40, .18); }
.stat .v { font-size: 28px; font-weight: 700; color: var(--accent); }
.stat .l { color: var(--muted); font-size: 13px; }
.bars { display: flex; align-items: flex-end; gap: 4px; height: 160px; padding-top: 10px; }
.bars div { flex: 1; background: var(--accent); border-radius: 4px 4px 0 0; min-height: 2px; position: relative; }
.bars div:hover::after { content: attr(data-tip); position: absolute; bottom: 100%; left: 50%; transform: translateX(-50%); background: #000; padding: 3px 6px; border-radius: 4px; font-size: 11px; white-space: nowrap; }
.hbar { display: flex; align-items: center; gap: 10px; margin: 8px 0; }
.hbar .track { flex: 1; height: 10px; background: var(--panel-3); border-radius: 5px; overflow: hidden; }
.hbar .fill { height: 100%; border-radius: 5px; }

/* ---------- Relatórios ---------- */
.date-range { display: flex; align-items: center; gap: 4px; border: 1px solid var(--border); border-radius: 10px; padding: 2px 8px; background: var(--panel-2); }
.date-range input { border: 0; background: transparent; padding: 6px 2px; width: auto; }
.rep-filters select { min-width: 160px; }
.rep-tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); margin-bottom: 14px; }
.rep-tabs button { background: transparent; border: 0; padding: 8px 16px; color: var(--muted); border-bottom: 2px solid transparent; font-weight: 500; }
.rep-tabs button.on { color: var(--accent); border-bottom-color: var(--accent); }
.rep-kpis { display: grid; grid-template-columns: repeat(5, 1fr); background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); margin-bottom: 12px; }
.rep-kpis.four { grid-template-columns: repeat(4, 1fr); }
.rep-kpis > div { padding: 14px 16px; border-right: 1px solid var(--border); display: flex; flex-direction: column; gap: 4px; }
.rep-kpis > div:last-child { border-right: 0; }
.rep-kpis small, .rep-times small, .rep-comp small { color: var(--muted); font-size: 11px; letter-spacing: .03em; }
.rep-kpis b { font-size: 26px; display: flex; align-items: center; gap: 6px; }
.rep-kpis em { font-style: normal; font-size: 12px; color: var(--muted); }
.danger-txt { color: var(--danger) !important; }
.alert-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--danger); display: inline-block; }
.rep-card { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); margin-bottom: 12px; overflow: hidden; }
.rep-title { display: flex; align-items: center; gap: 10px; padding: 10px 16px; border-bottom: 1px solid var(--border); font-size: 12px; font-weight: 700; letter-spacing: .04em; flex-wrap: wrap; }
.rep-body { padding: 14px 16px; overflow-x: auto; }
.page-head:has(.date-range) { flex-wrap: wrap; gap: 8px; }
.rep-grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.rep-grid2 > .rep-card { margin-bottom: 12px; min-width: 0; }
.rep-grid2.wide-left { grid-template-columns: 3fr 2fr; }
.rep-table th, .rep-table td { white-space: nowrap; }
.rep-times { display: grid; grid-template-columns: repeat(4, 1fr); }
.rep-times > div, .rep-comp > div { display: flex; flex-direction: column; gap: 6px; padding-right: 12px; }
.rep-times b { font-size: 22px; }
.rep-comp { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; }
.rep-comp > div + div { border-left: 1px solid var(--border); padding-left: 12px; }
.legend { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; color: var(--muted); font-weight: 400; letter-spacing: 0; }
.link-btn { background: none; border: 0; color: var(--accent); font-size: 12px; padding: 0; font-weight: 500; }
.chart-svg { width: 100%; height: auto; display: block; }
.chart-svg text { fill: var(--muted); font-size: 10px; }
.chart-svg .grid { stroke: var(--border); stroke-width: 1; }
.donut { display: flex; align-items: center; gap: 12px; }
.donut .legend { display: flex; margin: 3px 0; }
.hb-name { width: 130px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.hb-val { color: var(--muted); font-size: 12px; min-width: 90px; text-align: right; }
.hbar .fill { background: var(--accent); }
.rep-table { width: 100%; }
.rep-table th { background: transparent; padding: 8px 10px; }
.rep-table td { padding: 8px 10px; }
.top-contact { display: flex; align-items: center; gap: 10px; padding: 6px 0; border-bottom: 1px solid var(--border); }
.top-contact:last-child { border-bottom: 0; }
.top-contact .main { flex: 1; min-width: 0; }
.rep-hint { display: flex; gap: 8px; align-items: center; padding: 10px 14px; border-radius: 10px; background: var(--accent-soft); color: var(--text); margin-bottom: 12px; font-size: 13px; }
.chip.away { color: var(--warn); border-color: var(--warn); }
@media (max-width: 1100px) { .rep-grid2, .rep-grid2.wide-left, .rep-comp, .rep-times { grid-template-columns: 1fr; } .rep-kpis { grid-template-columns: repeat(2, 1fr); } .rep-comp > div + div { border-left: 0; padding-left: 0; } }

/* ---------- Departamentos & Chatbots ---------- */
.search-box { display: flex; align-items: center; gap: 6px; border: 1px solid var(--border); border-radius: 10px; padding: 0 10px; background: var(--panel-2); }
.search-box .ms { color: var(--muted); font-size: 18px; }
.search-box input { border: 0; background: transparent; padding: 9px 2px; min-width: 220px; outline: none; }
.search-box.sm input { padding: 7px 2px; min-width: 180px; }
.icon-btn.xs { width: 24px; height: 24px; }
.icon-btn.xs .ms { font-size: 16px; }
.icon-btn:disabled { opacity: .35; cursor: default; }
.dept-table td { vertical-align: middle; }
.dept-row { cursor: pointer; }
.dept-name { border-left: 4px solid; padding-left: 10px; display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.dept-table td:first-child { max-width: 0; width: 45%; }
@media (max-width: 800px) { .dept-table td:first-child { width: 55%; } .dept-table th:nth-child(2), .dept-table td:nth-child(2) { display: none; } }
.cfg-chip { display: inline-flex; align-items: center; gap: 4px; font-size: 12px; padding: 2px 10px 2px 6px; border-radius: 999px; background: var(--panel-3); border: 1px solid var(--border); }
.cfg-chip .ms { font-size: 15px; color: var(--accent); }

input.sw { appearance: none; -webkit-appearance: none; width: 36px; height: 20px; border-radius: 999px; background: var(--panel-3); border: 1px solid var(--border); position: relative; cursor: pointer; flex-shrink: 0; padding: 0; margin: 0; transition: .2s; }
input.sw::after { content: ''; position: absolute; top: 2px; left: 2px; width: 14px; height: 14px; border-radius: 50%; background: var(--muted); transition: .2s; }
input.sw:checked { background: var(--accent); border-color: var(--accent); }
input.sw:checked::after { left: 18px; background: var(--accent-text); }
input.sw:disabled { opacity: .4; cursor: default; }

.modal.dept-modal { width: 1180px; height: 88vh; max-height: 88vh; }
.dept-modal .m-head { padding: 16px 20px; border-bottom: 1px solid var(--border); }
.dept-modal .m-head h2 { font-size: 20px; font-weight: 700; margin: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.dept-modal .m-body { padding: 0; flex: 1; overflow: hidden; display: flex; }
.dept-modal .m-foot { border-top: 1px solid var(--border); }
.dept-icon { width: 44px; height: 44px; border-radius: 12px; background: linear-gradient(135deg, #7fb2ff, #3b82f6); color: #fff; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.dept-editor { display: grid; grid-template-columns: 230px 1fr 340px; width: 100%; min-height: 0; }
.dept-tabs { border-right: 1px solid var(--border); padding: 10px 8px; display: flex; flex-direction: column; gap: 2px; overflow-y: auto; }
.dept-tabs button { display: flex; align-items: center; gap: 10px; background: transparent; border: 0; padding: 10px 12px; border-radius: 10px; text-align: left; color: var(--text); font-weight: 500; }
.dept-tabs button:hover { background: var(--panel-2); }
.dept-tabs button.on { background: var(--accent-soft); color: var(--accent); }
.dept-tabs button span:not(.ms) { flex: 1; }
.dept-tabs .dot { width: 7px; height: 7px; border-radius: 50%; background: var(--accent); }
.dept-pane { padding: 16px 22px 24px; overflow-y: auto; min-width: 0; }
.dept-editor:has(.dept-preview.hidden) { grid-template-columns: 230px 1fr; }
.pane-head { display: flex; align-items: center; gap: 12px; margin-bottom: 16px; }
.pane-head .ms { width: 36px; height: 36px; border-radius: 10px; background: var(--panel-3); display: flex; align-items: center; justify-content: center; }
.pane-head h3 { margin: 0; font-size: 18px; }
.lbl-sm { font-size: 11px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--muted); margin-bottom: 6px; }
.req { color: var(--danger); font-style: normal; }
.color-field { display: flex; align-items: center; gap: 6px; border: 1px solid var(--border); border-radius: 10px; padding: 3px 8px; background: var(--panel-2); }
.color-field input[type=color] { width: 30px; height: 30px; border: 0; padding: 0; background: transparent; cursor: pointer; }
.color-field input[type=text] { border: 0; background: transparent; padding: 6px 2px; }
.conn-picks { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 4px; }
.pick { flex-direction: row; align-items: center; gap: 6px; border: 1px solid var(--border); border-radius: 999px; padding: 5px 12px; cursor: pointer; color: var(--text); background: var(--panel-2); }
.pick input { display: none; }
.pick .ms { font-size: 16px; color: var(--muted); }
.pick.on { border-color: var(--accent); background: var(--accent-soft); color: var(--accent); }
.pick.on .ms { color: var(--accent); }
.rich { border: 1px solid var(--border); border-radius: 10px; overflow: hidden; background: var(--panel-2); }
.rich textarea { border: 0; border-radius: 0; background: transparent; width: 100%; resize: vertical; }
.fmt-bar { display: flex; gap: 2px; padding: 4px 6px; border-top: 1px solid var(--border); }
.fmt-bar button { background: transparent; border: 0; width: 30px; height: 28px; border-radius: 6px; color: var(--text); }
.fmt-bar button:hover { background: var(--panel-3); }
.bot-box { border: 1px solid var(--border); border-radius: 12px; padding: 14px; display: flex; flex-direction: column; gap: 10px; background: var(--panel-2); }
.empty-box { border: 1px solid var(--border); border-radius: 10px; padding: 18px; text-align: center; color: var(--text); }
.step { border: 1px solid var(--border); border-radius: 10px; padding: 8px 10px 10px; margin-bottom: 8px; background: var(--panel); }
.step-head { display: flex; align-items: center; gap: 2px; margin-bottom: 6px; }
.link-btn { display: inline-flex; align-items: center; gap: 4px; }
.link-btn .ms { font-size: 18px; }
.link-btn:disabled { opacity: .4; }

.dept-preview { border-left: 1px solid var(--border); padding: 16px; display: flex; flex-direction: column; gap: 10px; min-height: 0; }
.prev-title { display: flex; align-items: center; gap: 6px; font-size: 11px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--muted); }
.prev-title .ms { font-size: 18px; }
.wa-phone { flex: 1; border-radius: 14px; overflow: hidden; display: flex; flex-direction: column; min-height: 0; border: 1px solid var(--border); }
.wa-top { background: #0b6b57; color: #fff; display: flex; align-items: center; gap: 10px; padding: 10px 12px; }
.wa-top > .ms:first-child { width: 32px; height: 32px; border-radius: 50%; background: rgba(255,255,255,.2); display: flex; align-items: center; justify-content: center; }
.wa-top div { display: flex; flex-direction: column; font-size: 13px; }
.wa-top small { opacity: .8; font-size: 11px; }
.wa-top .ms { font-size: 20px; }
.wa-chat { flex: 1; overflow-y: auto; padding: 10px; display: flex; flex-direction: column; gap: 6px; background-color: var(--chat-bg); background-image: radial-gradient(var(--chat-dots) 1px, transparent 1px); background-size: 16px 16px; }
.wa-day { align-self: center; background: var(--panel-2); color: var(--muted); font-size: 11px; padding: 3px 10px; border-radius: 6px; }
.wa-b { max-width: 82%; padding: 6px 9px 16px; border-radius: 8px; font-size: 13px; position: relative; white-space: pre-wrap; word-break: break-word; min-width: 70px; }
.wa-b small { position: absolute; right: 7px; bottom: 2px; font-size: 10px; color: var(--stamp); }
.wa-b.in { align-self: flex-start; background: var(--bubble-in); }
.wa-b.out { align-self: flex-end; background: var(--bubble-out); }
.wa-b.muted-b { font-style: italic; color: var(--muted); }
.prev-hint { font-size: 12px; text-align: center; margin: 0; }

.opt-card { border: 1px solid var(--border); border-radius: 12px; background: var(--panel-2); display: flex; flex-direction: column; padding: 4px 16px; }
.opt-card > label { margin: 4px 0 12px; }
.opt-row { display: flex; align-items: center; gap: 16px; padding: 12px 0; }
.opt-row + .opt-row { border-top: 1px solid var(--border); }
.opt-row > div:first-child { flex: 1; display: flex; flex-direction: column; gap: 3px; }
.opt-row small { color: var(--muted); font-size: 12.5px; }
.opt-row.disabled > div:first-child { opacity: .5; }
.members th.c, .members td.c { text-align: center; width: 150px; }
.members th .icon-btn { vertical-align: middle; }
.table-wrap.bordered { border: 1px solid var(--border); margin-bottom: 6px; }
.days { border: 1px solid var(--border); border-radius: 12px; overflow: hidden; }
.days.disabled { opacity: .55; }
.day-row { display: grid; grid-template-columns: 130px 50px 1fr; align-items: start; gap: 10px; padding: 12px 16px; }
.day-row + .day-row { border-top: 1px solid var(--border); }
.day-row > b, .day-row > .sw { margin-top: 8px; }
.ints { display: flex; flex-direction: column; gap: 6px; align-items: flex-start; }
.ints > em { margin-top: 8px; }
.int { display: flex; align-items: center; gap: 8px; }
.int input[type=time] { width: 130px; }
.reasons { display: flex; flex-direction: column; gap: 8px; padding: 4px 0 14px; border-top: 1px solid var(--border); padding-top: 12px; }
.reasons .row input { flex: 1; }
.chip-x { background: none; border: 0; padding: 0; margin-left: 2px; display: inline-flex; color: var(--muted); }
.chip-x .ms { font-size: 14px; }
.chip-x:hover { color: var(--danger); }
.reason-list { display: flex; flex-direction: column; gap: 6px; max-height: 50vh; overflow-y: auto; }
.reason-opt { flex-direction: row; align-items: center; gap: 10px; border: 1px solid var(--border); border-radius: 10px; padding: 10px 12px; cursor: pointer; color: var(--text); font-size: 14px; }
.reason-opt input { width: 16px; height: 16px; accent-color: var(--accent); }
.reason-opt:has(input:checked) { border-color: var(--accent); background: var(--accent-soft); }
@media (max-width: 1100px) {
  .dept-editor, .dept-editor:has(.dept-preview.hidden) { grid-template-columns: 1fr; overflow-y: auto; }
  .dept-tabs { flex-direction: row; overflow-x: auto; border-right: 0; border-bottom: 1px solid var(--border); }
  .dept-tabs button { white-space: nowrap; }
  .dept-preview { border-left: 0; min-height: 420px; }
  .dept-pane { overflow: visible; }
}

/* ---------- Toasts ---------- */
.toasts { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); display: flex; flex-direction: column; gap: 8px; z-index: 300; }
.toast { background: #f1f3f4; color: #202124; padding: 10px 18px; border-radius: 8px; box-shadow: 0 6px 20px rgba(0,0,0,.4); animation: pop .2s; }
.toast.err { background: var(--danger); color: #3a0906; }
@keyframes pop { from { transform: translateY(10px); opacity: 0; } }

::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-thumb { background: var(--panel-3); border-radius: 4px; }
::-webkit-scrollbar-track { background: transparent; }

.col-resizer { flex: 0 0 10px; margin: 0 -10px; cursor: col-resize; position: relative; z-index: 5; touch-action: none; }
.col-resizer::after { content: ''; position: absolute; top: 50%; left: 50%; width: 4px; height: 44px; transform: translate(-50%, -50%); border-radius: 4px; background: var(--border); opacity: 0; transition: opacity .15s, background .15s; }
.col-resizer:hover::after, .col-resizer.dragging::after { opacity: 1; }
.col-resizer.dragging::after { background: var(--accent); height: 64px; }
.col-resizer:has(+ .drawer.hidden) { display: none; }
body.col-resizing { cursor: col-resize; user-select: none; }
body.col-resizing iframe, body.col-resizing video { pointer-events: none; }
@media (max-width: 1100px) { .drawer { position: absolute; right: 10px; top: 64px; bottom: 10px; z-index: 20; box-shadow: -10px 0 30px rgba(0,0,0,.5); } .col-resizer[data-resize="dcol"] { display: none; } }
@media (max-width: 860px) {
  .col-resizer { display: none; }
  .sidebar { width: 72px; } .sidebar .lbl, .sidebar kbd, .sidebar .pill { display: none; }
  .ticket-col { width: 100%; } .chats.has-chat .ticket-col { display: none; } .chats:not(.has-chat) .chat { display: none; }
}

/* ---------- Equipe, perfil e 2FA ---------- */
.avatar.xs { width: 24px; height: 24px; font-size: 10px; }
.avatar.xl { width: 112px; height: 112px; font-size: 40px; }
.chip.accent { color: var(--accent); }
.chip.ok-chip { background: rgba(109,213,140,.16); color: var(--success); font-size: 11px; }
.user-form { display: grid; gap: 18px; }
.big-av { position: relative; width: 112px; margin: 0 auto; }
.big-av-btn { position: absolute; right: -2px; bottom: -2px; width: 36px; height: 36px; border-radius: 50%; background: var(--accent); color: var(--accent-text); display: flex; align-items: center; justify-content: center; cursor: pointer; border: 3px solid var(--panel); }
.big-av-btn .ms { font-size: 18px; }
.user-form input:disabled, .role-form input:disabled { opacity: .6; cursor: not-allowed; }
.pw-field { position: relative; }
.pw-field input { padding-right: 44px; }
.pw-field .icon-btn { position: absolute; right: 3px; top: 50%; transform: translateY(-50%); width: 32px; height: 32px; color: var(--muted); }
.msel { position: relative; }
.msel-box { display: flex; align-items: center; flex-wrap: wrap; gap: 6px; min-height: 42px; padding: 5px 8px 5px 10px; background: var(--panel-2); border: 1px solid var(--border); border-radius: 10px; cursor: text; }
.msel.open .msel-box { border-color: var(--accent); }
.msel.disabled .msel-box { opacity: .7; cursor: default; }
.msel-box > .ms { color: var(--muted); margin-left: auto; }
.msel-chips { display: contents; }
.msel-box input[type=text] { flex: 1; min-width: 120px; border: 0; background: transparent; padding: 4px 2px; width: auto; }
.msel-chip { display: inline-flex; align-items: center; gap: 6px; background: var(--panel-3); color: var(--text); border-radius: 999px; padding: 3px 4px 3px 10px; font-size: 13px; }
.msel-chip i { width: 8px; height: 8px; border-radius: 50%; }
.msel.disabled .msel-chip { padding-right: 10px; }
.msel-chip button { border: 0; background: transparent; width: 20px; height: 20px; border-radius: 50%; display: flex; align-items: center; justify-content: center; padding: 0; color: var(--muted); }
.msel-chip button:hover { background: var(--panel-2); color: var(--text); }
.msel-chip .ms { font-size: 15px; }
.msel-list { position: absolute; left: 0; right: 0; top: calc(100% + 4px); z-index: 30; background: var(--panel); border: 1px solid var(--border); border-radius: 10px; max-height: 240px; overflow-y: auto; padding: 4px 0; box-shadow: 0 12px 30px rgba(0,0,0,.3); }
.msel-opt { flex-direction: row; align-items: center; gap: 10px; padding: 8px 14px; color: var(--text); font-size: 14px; cursor: pointer; }
.msel-opt:hover { background: var(--panel-2); }
.msel-opt input { width: 16px; height: 16px; accent-color: var(--accent); flex-shrink: 0; }
.tfa { display: grid; gap: 16px; }
.tfa-step { display: grid; gap: 8px; }
.tfa-qr { width: 200px; height: 200px; border-radius: 12px; background: #fff; padding: 6px; justify-self: center; }
.tfa-key { display: flex; align-items: center; gap: 6px; background: var(--panel-2); border: 1px solid var(--border); border-radius: 10px; padding: 4px 4px 4px 14px; }
.tfa-key code { flex: 1; font-size: 15px; letter-spacing: 1px; word-break: break-all; }
.tfa-status { display: flex; gap: 12px; align-items: flex-start; background: rgba(109,213,140,.1); border-radius: 12px; padding: 14px; }
.tfa-status > .ms { color: var(--success); font-size: 28px; }
.tfa-status p { margin: 4px 0 0; }
.login-2fa { display: grid; gap: 10px; }
.eq-tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); margin-bottom: 16px; }
.eq-tabs button { display: inline-flex; align-items: center; gap: 8px; background: transparent; border: 0; border-bottom: 2px solid transparent; padding: 10px 16px; color: var(--muted); font-weight: 500; margin-bottom: -1px; }
.eq-tabs button.on { color: var(--accent); border-bottom-color: var(--accent); }
.eq-tabs button:hover:not(.on) { color: var(--text); }
.eq-bar { display: flex; align-items: center; gap: 10px; margin-bottom: 12px; flex-wrap: wrap; }
.eq-bar .seg { border: 1px solid var(--border); }
.eq-table td { vertical-align: middle; }
.table-wrap:has(.eq-table) { overflow-x: auto; }
.eq-table th { white-space: nowrap; }
.eq-user { display: flex; align-items: center; gap: 12px; }
.av-wrap { position: relative; flex-shrink: 0; }
.av-dot { position: absolute; right: -1px; bottom: -1px; width: 11px; height: 11px; border-radius: 50%; border: 2px solid var(--panel); background: var(--muted); }
.av-dot.on { background: var(--success); }
.av-dot.away { background: var(--warn); }
.eq-name { display: flex; flex-direction: column; min-width: 0; }
.eq-name b { display: inline-flex; align-items: center; gap: 4px; }
.eq-name small { color: var(--muted); }
.away-ic { font-size: 16px; color: var(--warn); }
.seen-now { color: var(--success); }
.tfa-on { display: inline-flex; align-items: center; gap: 4px; color: var(--success); }
.tfa-on .ms { font-size: 18px; }
.role-ic { color: var(--accent); }
.role-form { display: grid; gap: 16px; }
.perm-head { display: flex; align-items: baseline; gap: 10px; margin-bottom: -6px; }
.perm-box { display: grid; grid-template-columns: 230px 1fr; border: 1px solid var(--border); border-radius: 12px; min-height: 320px; overflow: hidden; }
.perm-groups { border-right: 1px solid var(--border); padding: 6px; display: flex; flex-direction: column; gap: 2px; overflow-y: auto; max-height: 380px; }
.perm-groups button { display: flex; align-items: center; gap: 10px; background: transparent; border: 0; padding: 9px 10px; border-radius: 8px; text-align: left; color: var(--text); }
.perm-groups button:hover { background: var(--panel-2); }
.perm-groups button.on { background: var(--accent-soft); color: var(--accent); }
.perm-groups .ms { font-size: 19px; }
.perm-groups .lbl { flex: 1; }
.perm-groups .cnt { font-size: 12px; color: var(--muted); background: var(--panel-3); border-radius: 999px; padding: 1px 8px; }
.perm-groups .cnt.some { color: var(--accent); background: var(--accent-soft); }
.perm-pane { padding: 12px 16px; overflow-y: auto; max-height: 380px; }
.perm-pane-head { display: flex; align-items: center; margin-bottom: 10px; }
.perm-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 4px 16px; }
.perm-item { flex-direction: row; align-items: center; gap: 10px; color: var(--text); font-size: 14px; padding: 8px 6px; border-radius: 8px; cursor: pointer; }
.perm-item:hover { background: var(--panel-2); }
.perm-item input { width: 17px; height: 17px; accent-color: var(--accent); flex-shrink: 0; }
.perm-box.locked .perm-item { cursor: default; opacity: .8; }
@media (max-width: 700px) {
  .perm-box { grid-template-columns: 1fr; }
  .perm-groups { flex-direction: row; overflow-x: auto; border-right: 0; border-bottom: 1px solid var(--border); }
  .perm-groups button { white-space: nowrap; }
}

.var-code { font-family: ui-monospace, Consolas, monospace; font-size: 12px; background: var(--panel-3); color: var(--accent); border-radius: 6px; padding: 1px 6px; white-space: nowrap; }

/* ---------- Contatos ---------- */
.act-row { display: inline-flex; align-items: center; gap: 2px; }
.icon-btn.wa-ic { color: var(--muted); }
.icon-btn.wa-ic.ok { color: #25d366; }
.icon-btn.busy { opacity: .5; pointer-events: none; }
.tip { position: fixed; z-index: 9999; background: #4a4f5c; color: #fff; font-size: 12px; font-weight: 500; padding: 5px 9px; border-radius: 6px; pointer-events: none; white-space: nowrap; box-shadow: 0 4px 14px rgba(0,0,0,.3); }
[data-theme="light"] .tip { background: #3c4043; }
.contact-form { display: grid; gap: 16px; }
.phone-field { display: flex; align-items: center; background: var(--panel-2); border: 1px solid var(--border); border-radius: 10px; padding-left: 4px; }
.phone-field:focus-within { border-color: var(--accent); }
.phone-field input[type=tel] { border: 0; background: transparent; padding-left: 6px; }
.ddi-btn { display: inline-flex; align-items: center; background: transparent; border: 0; padding: 6px 2px 6px 6px; border-radius: 8px; }
.ddi-btn:hover { background: var(--panel-3); }
.ddi-btn .flag { font-size: 20px; line-height: 1; }
.ddi-btn .ms { color: var(--muted); }
.ddi-code { color: var(--text); padding-left: 4px; white-space: nowrap; }
.extra-box { border: 1px solid var(--border); border-radius: 12px; overflow: hidden; }
.extra-head { display: flex; align-items: center; gap: 8px; padding: 10px 12px 10px 16px; border-bottom: 1px solid var(--border); }
.extra-head b { font-size: 12px; letter-spacing: .5px; color: var(--muted); }
.extra-head .count { font-size: 12px; background: var(--accent-soft); color: var(--accent); border-radius: 999px; padding: 0 8px; }
.btn.soft { background: var(--accent-soft); color: var(--accent); }
.btn.text-danger { background: transparent; color: var(--danger); padding-left: 8px; }
.extra-empty { display: flex; flex-direction: column; align-items: center; gap: 6px; padding: 22px; color: var(--muted); font-size: 13px; }
.extra-row { display: grid; grid-template-columns: 1fr 1.6fr auto; gap: 8px; padding: 8px 12px; align-items: center; }
.extra-row + .extra-row { border-top: 1px dashed var(--border); }
.m-foot .spacer { flex: 1; }
@media (max-width: 700px) { .contact-form .form-grid.two { grid-template-columns: 1fr; } .extra-row { grid-template-columns: 1fr auto; } .extra-row input[data-f=value] { grid-column: 1; } }

/* ---------- Gravação de áudio ---------- */
.rec-row { display: flex; align-items: center; gap: 10px; padding: 8px 10px; }
.rec-dot { width: 10px; height: 10px; border-radius: 50%; background: #f44336; animation: recblink 1s infinite; }
.rec-row.paused .rec-dot { animation: none; background: var(--muted); }
.rec-time { font-variant-numeric: tabular-nums; min-width: 44px; }
@keyframes recblink { 50% { opacity: .25; } }
#micBtn .ms { color: var(--muted); }
#micBtn:hover .ms { color: var(--text); }

/* ===== Kanban (etapas) ===== */
.kb-page { display: flex; flex-direction: column; overflow: hidden; padding-top: 12px; }
.kb-top { display: flex; align-items: center; gap: 8px; margin-bottom: 12px; flex-wrap: wrap; }
.kb-tabs { display: flex; gap: 4px; align-items: center; flex-wrap: wrap; }
.kb-tab { display: inline-flex; align-items: center; gap: 6px; background: transparent; border: 0; color: var(--muted); padding: 8px 14px; border-radius: 10px 10px 0 0; border-bottom: 2px solid transparent; font-weight: 600; }
.kb-tab.on { color: var(--accent); border-bottom-color: var(--accent); background: var(--accent-soft); }
.kb-tab .kb-edit { font-size: 16px; opacity: .8; }
.kb-tab .kb-edit:hover { opacity: 1; }
.kb-new { display: inline-flex; align-items: center; gap: 4px; background: transparent; border: 1px dashed var(--border); color: var(--muted); padding: 6px 12px; border-radius: 10px; margin-left: 6px; }
.kb-new:hover { color: var(--accent); border-color: var(--accent); }
.kb-mode { border: 1px solid var(--border); }
.kb-board { flex: 1; min-height: 0; overflow: auto; }
.kb-cols { display: flex; gap: 12px; align-items: stretch; height: 100%; min-height: 360px; padding-bottom: 8px; }
.kb-col { width: 300px; flex: 0 0 300px; background: var(--panel); border: 1px solid var(--border); border-radius: 12px; display: flex; flex-direction: column; min-height: 0; border-top: 3px solid var(--c); transition: box-shadow .15s; }
.kb-col.drop { box-shadow: 0 0 0 2px var(--c) inset; }
.kb-col.collapsed { width: 56px; flex-basis: 56px; }
.kb-col.collapsed .kb-col-body, .kb-col.collapsed [data-stage-menu] { display: none; }
.kb-col.collapsed .kb-col-head { flex-direction: column; padding: 10px 4px; }
.kb-col.collapsed .kb-col-title { writing-mode: vertical-rl; transform: rotate(180deg); }
.kb-col-head { display: flex; align-items: center; gap: 8px; padding: 10px 8px 10px 12px; border-bottom: 1px solid var(--border); }
.kb-col-head .kb-ic { color: var(--c); font-size: 20px; }
.kb-col-head .kb-dot { width: 12px; height: 12px; border-radius: 50%; background: var(--c); flex: none; }
.kb-col-head .icon-btn { width: 28px; height: 28px; }
.kb-col-head .icon-btn .ms { font-size: 18px; }
.kb-col-title { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.kb-col-title b { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.kb-col-title small { color: var(--muted); font-size: 12px; }
.kb-col-body { flex: 1; overflow-y: auto; padding: 10px; display: flex; flex-direction: column; gap: 10px; }
.kb-empty { color: var(--muted); text-align: center; padding: 30px 0; font-size: 13px; }
.kb-add-wrap { display: flex; align-items: flex-start; padding-top: 6px; }
.kb-add { width: 38px; height: 38px; border-radius: 50%; border: 1px dashed var(--border); background: var(--panel); color: var(--muted); display: inline-flex; align-items: center; justify-content: center; }
.kb-add:hover { color: var(--accent); border-color: var(--accent); }
.k-card2 { background: var(--panel-2); border: 1px solid var(--border); border-radius: 10px; overflow: hidden; cursor: pointer; flex: none; }
.k-card2[draggable=true] { cursor: grab; }
.k-card2:hover { border-color: var(--accent); }
.k-card2.dragging { opacity: .45; }
.kc-body { padding: 10px 10px 6px; }
.kc-head { display: flex; align-items: center; gap: 8px; }
.kc-who { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.kc-who b { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; font-size: 14px; }
.kc-who small { color: var(--muted); font-size: 12px; display: flex; align-items: center; gap: 3px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.kc-who small .ms { font-size: 14px; }
.kc-time { color: var(--muted); font-size: 11px; white-space: nowrap; }
.kc-wa { display: inline-flex; color: #25d366; }
.kc-wa svg { width: 16px; height: 16px; }
.kc-head .kc-more { width: 26px; height: 26px; }
.kc-prev { color: var(--muted); font-size: 12px; margin: 8px 0 6px; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; word-break: break-word; }
.kc-foot { display: flex; align-items: center; gap: 2px; }
.kc-foot .icon-btn { width: 28px; height: 28px; color: var(--muted); }
.kc-foot .icon-btn .ms { font-size: 17px; }
.kc-foot .icon-btn:hover { color: var(--accent); }
.kc-dept { font-size: 11px; display: inline-flex; align-items: center; gap: 5px; max-width: 150px; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.kc-dept i { width: 8px; height: 8px; border-radius: 50%; flex: none; }
.kc-status { display: flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 600; padding: 5px 10px; color: #fff; }
.kc-status .ms { font-size: 15px; }
.kc-status.open { background: #1a7fb5; }
.kc-status.pending { background: #b06f00; }
.kc-status.closed { background: #188038; }
.kc-status .spacer { flex: 1; }
.menu-sub { padding: 6px 14px 2px; font-size: 11px; color: var(--muted); text-transform: uppercase; letter-spacing: .04em; }
.color-pick { width: 26px; height: 26px; border-radius: 50%; border: 2px solid transparent; cursor: pointer; }
.color-pick.on { border-color: var(--text); box-shadow: 0 0 0 2px var(--panel) inset; }
.peek-msgs { display: flex; flex-direction: column; gap: 6px; max-height: 55vh; overflow-y: auto; background: var(--chat-bg); padding: 12px; border-radius: 10px; }
.peek-msgs .msg { max-width: 85%; }
.chat-empty .btn .ms { font-size: 20px; }
.kc-name { cursor: pointer; } .kc-name:hover { color: var(--accent); text-decoration: underline; }
.label-chip { display: inline-flex; align-items: center; gap: 4px; font-size: 12px; font-weight: 600; padding: 2px 9px 2px 6px; border-radius: 999px; color: var(--lc); background: color-mix(in srgb, var(--lc) 16%, transparent); border: 1px solid color-mix(in srgb, var(--lc) 45%, transparent); white-space: nowrap; }
.label-chip .ms { font-size: 14px; }
.kc-labels { margin: 0 0 6px; gap: 4px; }
.kc-labels .label-chip { font-size: 11px; padding: 1px 7px 1px 5px; }
.icon-btn.on { color: var(--accent); background: var(--accent-soft); }
.ct-hero { display: flex; align-items: center; gap: 14px; padding: 4px 0 6px; }
.ct-photo { width: 72px; height: 72px; border-radius: 50%; object-fit: cover; cursor: zoom-in; border: 2px solid var(--border); flex: none; }
.ct-hero .avatar { flex: none; }
.ct-hero-info { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.ct-hero-info b { font-size: 17px; }
.ct-hero-info .chips { margin-top: 4px; gap: 4px; }
.view-toggle { display: inline-flex; border: 1px solid var(--border); border-radius: 10px; overflow: hidden; }
.view-toggle button { background: transparent; border: 0; color: var(--muted); width: 36px; height: 34px; display: inline-flex; align-items: center; justify-content: center; }
.view-toggle button .ms { font-size: 20px; }
.view-toggle button.on { background: var(--accent-soft); color: var(--accent); }
.cols-menu { min-width: 250px; }
.cols-menu button.disabled { opacity: .55; cursor: default; }
.cols-menu .cb { width: 18px; height: 18px; border-radius: 4px; border: 2px solid var(--muted); display: inline-flex; align-items: center; justify-content: center; flex: none; margin-right: 4px; }
.cols-menu .cb .ms { font-size: 14px; font-weight: 700; visibility: hidden; color: var(--panel); }
.cols-menu .cb.on { background: var(--accent); border-color: var(--accent); }
.cols-menu .cb.on .ms { visibility: visible; }
.cols-menu .cb.fixed.on { background: var(--muted); border-color: var(--muted); }
.ct-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(250px, 1fr)); gap: 12px; }
.ct-card { background: var(--panel); border: 1px solid var(--border); border-radius: 12px; padding: 12px; display: flex; flex-direction: column; gap: 10px; min-width: 0; }
.ct-card:hover { border-color: var(--accent); }
.ct-card-head { display: flex; align-items: center; gap: 10px; min-width: 0; }
.ct-card-head b { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ct-card-info { display: flex; flex-direction: column; gap: 4px; color: var(--muted); font-size: 12px; flex: 1; }
.ct-card-info .chips { margin-top: 4px; gap: 4px; }
.ct-card-foot { display: flex; align-items: center; gap: 6px; border-top: 1px solid var(--border); padding-top: 8px; }
.ct-card-foot .chips { flex: 1; min-width: 0; overflow: hidden; flex-wrap: nowrap; }
.ct-card-foot .act-row .icon-btn { width: 30px; height: 30px; }
#cPager { margin-top: 10px; }
.tk-check { width: 18px; height: 18px; border-radius: 4px; border: 2px solid var(--muted); display: inline-flex; align-items: center; justify-content: center; flex: none; align-self: center; }
.tk-check .ms { font-size: 14px; font-weight: 700; visibility: hidden; color: var(--accent-text, #fff); }
.tk-check.on { background: var(--accent); border-color: var(--accent); }
.tk-check.on .ms { visibility: visible; }
.ticket.picked { background: var(--accent-soft); }
.bulk-bar { display: flex; align-items: center; gap: 2px; padding: 4px 8px; border-bottom: 1px solid var(--border); background: var(--panel-2); font-size: 13px; }
.bulk-bar .icon-btn { width: 32px; height: 32px; }
.bulk-bar .icon-btn[disabled] { opacity: .4; pointer-events: none; }
.notif-list { display: flex; flex-direction: column; gap: 6px; min-width: min(460px, 80vw); }
.notif-row { display: flex; align-items: center; gap: 12px; text-align: left; background: var(--panel-2); border: 1px solid var(--border); border-radius: 10px; padding: 10px 12px; color: var(--text); }
.notif-row:hover { border-color: var(--accent); }
.notif-row > .ms { color: var(--accent); }
.notif-row div { flex: 1; display: flex; flex-direction: column; gap: 2px; }
.notif-row small { color: var(--muted); font-size: 12px; }
.notif-warn { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border-radius: 10px; background: color-mix(in srgb, var(--warn) 18%, transparent); color: var(--text); font-size: 13px; }
.notif-warn div { flex: 1; }
.notif-warn > .ms { color: var(--warn); }
.menu button .switch { margin-left: 10px; }
.dot-online.off { background: var(--muted); }
.avatar { position: relative; }
.in-sep { padding: 10px 16px 4px; font-size: 11px; font-weight: 600; color: var(--muted); text-transform: uppercase; letter-spacing: .05em; }
.in-row .preview .tick { font-size: 15px; vertical-align: -3px; margin-right: 2px; color: var(--muted); }
.in-row .preview .tick.read { color: #53bdeb; }
.in-role { font-size: 10px; padding: 1px 7px; margin-left: 6px; vertical-align: 2px; }
.in-author { display: flex; align-items: center; gap: 6px; }
.in-find { display: flex; align-items: center; gap: 8px; padding: 6px 14px; border-bottom: 1px solid var(--border); background: var(--panel); }
.in-find input { flex: 1; border: 0; background: transparent; outline: none; padding: 6px 0; color: var(--text); }
.in-find .ms { color: var(--muted); font-size: 18px; }
#inComposer .tools { align-items: center; }
#inComposer .tools .fmt-bar { border-top: 0; padding: 0; }
#inComposer .tools .fmt-bar button { width: 26px; height: 24px; font-size: 13px; }

/* Buscar mensagens / eventos / adiar */
.msg-search { display: flex; align-items: center; gap: 6px; padding: 6px 12px; background: var(--panel-2); border-bottom: 1px solid var(--border); }
.msg-search input { flex: 1; min-width: 0; background: transparent; border: 0; outline: 0; color: var(--text); padding: 6px 0; }
.msg-search #msN { font-size: 12px; white-space: nowrap; }
.msg.hit { box-shadow: 0 0 0 2px rgba(253,214,99,.55); }
.msg.hit-cur { box-shadow: 0 0 0 3px var(--warn); }
.msg-event { align-self: center; display: flex; align-items: center; gap: 8px; max-width: 85%; margin: 6px 0; padding: 5px 12px; border-radius: 999px; background: var(--panel-2); color: var(--muted); font-size: 12px; text-align: center; }
.msg-event small { opacity: .7; font-size: 11px; }
.snooze-chip { display: inline-flex; align-items: center; gap: 4px; font-size: 12px; padding: 3px 8px; border-radius: 999px; background: rgba(253,214,99,.15); color: var(--warn); white-space: nowrap; }
.snooze-chip .ms { font-size: 15px; }
.kc-status.snoozed { background: #7a5cc4; }

/* Dados do contato */
.drawer .dr-body { padding: 0; gap: 0; }
.dr-hero { padding: 20px 18px 12px; }
.dr-rate { display: inline-flex; align-items: center; gap: 4px; font-size: 13px; color: #f5b400; }
.dr-rate .ms { font-size: 17px; }
.dr-rate.muted { color: var(--muted); }
.dr-tabs { display: flex; border-bottom: 1px solid var(--border); position: sticky; top: 0; background: var(--panel); z-index: 1; }
.dr-tabs button { flex: 1; background: none; border: 0; border-bottom: 2px solid transparent; color: var(--muted); padding: 11px 6px; cursor: pointer; font-weight: 600; font-size: 13px; }
.dr-tabs button.on { color: var(--accent); border-bottom-color: var(--accent); }
.dr-tabs small { background: var(--panel-2); border-radius: 999px; padding: 0 6px; font-size: 11px; }
.dr-pane { padding: 6px 0 18px; }
.dr-row { padding: 9px 18px; display: flex; flex-direction: column; gap: 3px; }
.dr-row > small { color: var(--muted); font-size: 12px; }
.dr-row > div { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; color: var(--text); word-break: break-word; }
.dr-row .icon-btn.sm { width: 26px; height: 26px; }
.dr-row .icon-btn.sm .ms { font-size: 16px; }
.dr-sec { padding: 14px 18px 4px; font-size: 11px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--muted); border-top: 1px solid var(--border); margin-top: 6px; }
.dr-pad { padding: 6px 18px; }
.dr-empty { display: flex; flex-direction: column; align-items: center; gap: 6px; padding: 50px 20px; text-align: center; }
.dr-empty .ms { font-size: 46px; color: var(--muted); opacity: .6; }
.dr-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 4px; padding: 10px 12px; }
.dr-media { position: relative; aspect-ratio: 1; border-radius: 8px; overflow: hidden; background: var(--panel-2); display: flex; align-items: center; justify-content: center; color: var(--text); text-decoration: none; }
.dr-media img, .dr-media video { width: 100%; height: 100%; object-fit: cover; }
.dr-media > .ms { position: absolute; font-size: 32px; color: #fff; text-shadow: 0 1px 6px rgba(0,0,0,.6); }
.dr-media.doc { flex-direction: column; gap: 4px; padding: 6px; }
.dr-media.doc .ms { position: static; font-size: 28px; color: var(--accent); text-shadow: none; }
.dr-media.doc small { font-size: 10px; max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.dr-note { margin: 8px 12px; padding: 10px 12px; border-radius: 10px; background: var(--note); border: 1px dashed var(--warn); display: flex; flex-direction: column; gap: 4px; font-size: 13px; }
.dr-note .muted { font-size: 11px; }

/* Prioridade na equipe do departamento */
.members .prio-sel { width: 72px; padding: 4px 6px; text-align: center; }
.members .prio-sel:disabled { opacity: .4; }

/* Login */
.login, [data-theme="light"] .login { height: 100%; display: flex; align-items: stretch; justify-content: stretch; background: #fff; color: #1a1a1a; }
.login.hidden { display: none; }
.login-side { flex: 1; display: flex; align-items: center; justify-content: center; padding: 40px 28px; overflow-y: auto; }
.login-box { width: 100%; max-width: 380px; display: flex; flex-direction: column; }
.login-hero { text-align: center; margin-bottom: 28px; }
.login-logo-badge { width: 56px; height: 56px; margin: 0 auto 18px; border-radius: 16px; background: transparent; display: grid; place-items: center; }
.login-logo-badge img { width: 56px; height: 56px; object-fit: contain; }
.login-logo-badge.logo-on-dark { background: #1b1430; }
.login-logo-badge.logo-on-dark img { width: 34px; height: 34px; }
.login-hero h1 { margin: 0 0 8px; font-size: 28px; font-weight: 700; letter-spacing: -.4px; color: #111; }
.login-lead { margin: 0; color: #6b7280; font-size: 14px; line-height: 1.45; }
[data-theme="light"] .topbar .logo-mark { filter: none; }
.login-box form { display: flex; flex-direction: column; gap: 10px; }
.lf-top { font-size: 13px; font-weight: 600; color: #1f2933; margin: 6px 0 0; }
.lf { position: relative; }
.lf input { width: 100%; height: 50px; padding: 18px 14px 6px; border: 1px solid #d8dde6; border-radius: 12px; background: #fff; color: #1f2330; font-size: 15px; outline: none; transition: border-color .15s, box-shadow .15s; }
.lf-icon input { height: 48px; padding: 12px 44px 12px 44px; }
.lf-ico { position: absolute; left: 14px; top: 14px; color: #9aa3b2; font-size: 20px; pointer-events: none; }
.lf input:hover { border-color: #b7becb; }
.lf input:focus { border-color: #1b1430; box-shadow: 0 0 0 3px rgba(27,20,48,.12); }
.lf label { position: absolute; left: 14px; top: 15px; font-size: 15px; color: #6b7385; pointer-events: none; transition: all .15s; background: transparent; }
.lf input:focus + label, .lf input:not(:placeholder-shown) + label { top: 6px; font-size: 11px; color: #1b1430; }
.lf input:not(:focus):not(:placeholder-shown) + label { color: #6b7385; }
.lf:has(.lf-eye) input { padding-right: 46px; }
.lf-eye { position: absolute; right: 8px; top: 8px; width: 32px; height: 32px; border: 0; background: none; color: #5f6b7d; cursor: pointer; border-radius: 50%; display: flex; align-items: center; justify-content: center; }
.lf-eye:hover { background: #eef0f5; }
.lf-eye .ms { font-size: 20px; }
.lf-err { display: none; color: #d32f2f; font-size: 12px; margin: 4px 0 0 14px; }
.lf.invalid input { border-color: #d32f2f; }
.lf.invalid input:focus { box-shadow: 0 0 0 1px #d32f2f; }
.lf.invalid label, .lf.invalid input:not(:focus):not(:placeholder-shown) + label { color: #d32f2f; }
.lf.invalid .lf-err { display: block; }
.lf-link { color: #1b1430; font-size: 13px; font-weight: 600; text-decoration: none; display: inline-flex; align-items: center; gap: 4px; }
.lf-link:hover { text-decoration: underline; }
.lf-link.right { align-self: flex-end; }
.lf-link.center { align-self: center; margin-top: 8px; }
.lf-link .ms { font-size: 16px; }
.lf-title { margin: 0; font-size: 20px; color: #1f2330; text-align: center; }
.lf-hint { margin: -6px 0 0; font-size: 13px; color: #5f6b7d; text-align: center; line-height: 1.45; }
.login-row { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin: 4px 0 8px; }
.login-remember { flex-direction: row; align-items: center; gap: 8px; font-size: 13px; color: #374151; cursor: pointer; }
.login-remember input { width: 16px; height: 16px; accent-color: #1b1430; }
.login-2fa { display: flex; flex-direction: column; gap: 14px; }
.login-btn { height: 48px; border: 0; border-radius: 999px; background: #1b1430; color: #fff; font-weight: 600; font-size: 15px; cursor: pointer; transition: filter .15s, box-shadow .15s; display: flex; align-items: center; justify-content: center; text-decoration: none; margin-top: 4px; }
.login-btn:hover { filter: brightness(1.12); box-shadow: 0 8px 20px rgba(27,20,48,.28); }
.login-btn:disabled { opacity: .6; cursor: default; box-shadow: none; }
.login-error { color: #d32f2f; font-size: 13px; text-align: center; min-height: 0; }
.login-error:empty { display: none; }
.login-ok-inline { color: #188038; }
.login-ok { display: flex; gap: 10px; align-items: flex-start; padding: 12px 14px; border-radius: 8px; background: #e6f4ea; color: #1e5631; font-size: 13px; line-height: 1.45; }
.login-ok.hidden { display: none; }
.login-ok .ms { color: #188038; font-size: 20px; }
.login-copy { margin: 28px 0 0; text-align: center; font-size: 12px; color: #9aa3b2; }
.login-art { position: relative; flex: 1.15; margin: 18px; border-radius: 28px; overflow: hidden; background: #1a2130; min-height: 420px; }
.login-art .lp-img { position: absolute; inset: 0; width: 100%; height: 100%; object-fit: cover; object-position: center 18%; }
.lp-open { position: absolute; inset: 0; border: 0; background: transparent; cursor: pointer; z-index: 1; }
.lp-card { position: absolute; left: 22px; right: 22px; bottom: 22px; z-index: 2; padding: 22px 22px 18px; border-radius: 22px; background: linear-gradient(180deg, rgba(20,16,28,.2), rgba(12,10,18,.82)); color: #fff; backdrop-filter: blur(10px); pointer-events: none; }
.lp-stars { display: flex; gap: 2px; margin-bottom: 10px; color: #f5c84c; }
.lp-stars .ms { font-size: 18px; font-variation-settings: 'FILL' 1, 'wght' 500, 'GRAD' 0, 'opsz' 20; }
.lp-quote { margin: 0 0 18px; font-size: 20px; font-weight: 500; line-height: 1.35; letter-spacing: -.2px; }
.lp-meta { display: flex; align-items: flex-end; justify-content: space-between; gap: 12px; }
.lp-meta b { display: block; font-size: 14px; }
.lp-meta small { color: rgba(255,255,255,.75); font-size: 12px; }
.lp-nav { display: flex; gap: 8px; pointer-events: auto; }
.lp-arrow { width: 40px; height: 40px; border-radius: 50%; border: 1px solid rgba(255,255,255,.45); background: transparent; color: #fff; display: grid; place-items: center; cursor: pointer; }
.lp-arrow:hover { background: rgba(255,255,255,.12); }
.login-article { position: fixed; inset: 0; z-index: 80; background: #fff; overflow: auto; color: #1a1a1a; }
.login-article.hidden { display: none; }
.la-inner { max-width: 760px; margin: 0 auto; padding: 28px 22px 64px; }
.la-back { border: 0; background: none; color: #1b1430; font-weight: 600; display: inline-flex; align-items: center; gap: 6px; cursor: pointer; margin-bottom: 18px; padding: 0; }
.la-cover { width: 100%; height: 280px; object-fit: cover; border-radius: 20px; background: #eee; margin-bottom: 22px; }
.la-kicker { color: #6b7280; font-size: 13px; margin: 0 0 8px; }
.la-inner h1 { margin: 0 0 18px; font-size: 32px; line-height: 1.2; }
.la-body { font-size: 16px; line-height: 1.7; color: #374151; }
.la-body p { margin: 0 0 14px; }
.post-cards { display: grid; gap: 12px; }
.post-card { display: grid; grid-template-columns: 120px 1fr auto; gap: 14px; align-items: center; background: var(--panel); border: 1px solid var(--border); border-radius: 14px; padding: 10px; }
.post-card img { width: 120px; height: 80px; object-fit: cover; border-radius: 10px; background: #222; }
@media (max-width: 900px) {
  body:has(#login:not(.hidden)) { overflow: auto; height: auto; }
  .login, [data-theme="light"] .login { flex-direction: column; height: auto; min-height: 100%; align-items: stretch; overflow: visible; background: #f7f7f8; }
  .login-side { flex: none; padding: 28px 20px 8px; }
  .login-box { max-width: 440px; }
  .login-copy { display: none; }
  .login-art { display: block; flex: none; height: 58vh; min-height: 360px; margin: 8px 16px 28px; border-radius: 24px; }
  .lp-quote { font-size: 17px; }
  .la-inner h1 { font-size: 26px; }
  .la-cover { height: 200px; }
}

/* Salvar mensagem no perfil do cliente */
.messages.pickable .msg.in { cursor: pointer; transition: box-shadow .15s; }
.messages.pickable .msg.in:hover { box-shadow: 0 0 0 2px rgba(61,90,254,.35); }
.menu .pf-cur { margin-left: 16px; font-size: 12px; max-width: 150px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* Ajuda WhatsApp Desktop */
.wa-help p { margin: 0 0 10px; line-height: 1.5; }
.wa-help ol { margin: 0 0 14px; padding-left: 20px; display: grid; gap: 8px; line-height: 1.45; }
.wa-help-num { display: flex; align-items: center; gap: 8px; padding: 10px 12px; border-radius: 10px; background: var(--panel-2); }
.wa-help-num .ms { color: #25d366; }
.wa-help-num .btn { margin-left: auto; }

/* Transferir atendimento externo */
.menu button.menu-ext { color: #188038; font-weight: 600; }
.menu button.menu-ext .ms { color: #188038; }
.menu button.menu-ext:hover { background: rgba(24,128,56,.1); }
[data-theme="dark"] .menu button.menu-ext, [data-theme="dark"] .menu button.menu-ext .ms { color: #4ade80; }
.ext-badge { margin-left: 12px; padding: 2px 8px; border-radius: 999px; background: #188038; color: #fff; font-size: 10px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; }
.ext-btn { background: #188038; color: #fff; border-color: #188038; }
.ext-btn:hover { background: #14692e; }
.ext-btn:disabled { opacity: .7; }
.ext-warn { display: flex; gap: 10px; align-items: flex-start; padding: 10px 12px; margin-bottom: 12px; border-radius: 10px; background: rgba(253,214,99,.15); color: var(--text); font-size: 13px; line-height: 1.45; }
.ext-warn .ms { color: var(--warn); }
.ext-warn a { color: var(--accent); }
.ext-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.ext-table th { text-align: left; width: 120px; color: var(--muted); font-weight: 500; padding: 6px 8px 6px 0; vertical-align: top; }
.ext-table td { padding: 6px 0; border-bottom: 1px solid var(--border); word-break: break-word; }

.ext-dest select { margin-top: 6px; }
.ext-empty { display: flex; align-items: center; gap: 6px; justify-content: center; padding: 24px 0; }
.ext-table tr.ext-route th, .ext-table tr.ext-route td { background: rgba(24,128,56,.07); }

/* Temperatura do cliente */
.temp-chip { display: inline-flex; align-items: center; gap: 4px; padding: 2px 9px; border-radius: 999px; font-size: 12px; font-weight: 600; white-space: nowrap; color: var(--tc); background: color-mix(in srgb, var(--tc) 16%, transparent); border: 1px solid color-mix(in srgb, var(--tc) 40%, transparent); }
.temp-chip .ms { font-size: 15px; }
.rate-btn { display: inline-flex; align-items: center; gap: 5px; height: 34px; padding: 0 12px; margin-right: 6px; border-radius: 999px; border: 1px solid var(--border); background: transparent; color: var(--muted); font: inherit; font-size: 13px; cursor: pointer; white-space: nowrap; }
.rate-btn:hover { background: var(--panel-2); color: var(--text); }
.rate-btn .ms { font-size: 19px; }
.rate-btn.on { color: var(--tc); border-color: color-mix(in srgb, var(--tc) 50%, transparent); background: color-mix(in srgb, var(--tc) 12%, transparent); font-weight: 600; }
.temp-pick { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; }
.temp-opt { display: flex; flex-direction: column; align-items: center; gap: 4px; padding: 16px 10px; border-radius: 14px; border: 2px solid var(--border); background: var(--panel-2); color: var(--text); font: inherit; cursor: pointer; text-align: center; transition: border-color .15s, background .15s; }
.temp-opt .ms { font-size: 30px; color: var(--tc); }
.temp-opt .pct { font-size: 22px; font-weight: 700; color: var(--tc); }
.temp-opt small { color: var(--muted); font-size: 11.5px; line-height: 1.3; }
.temp-opt:hover { border-color: color-mix(in srgb, var(--tc) 60%, transparent); }
.temp-opt.on { border-color: var(--tc); background: color-mix(in srgb, var(--tc) 14%, var(--panel-2)); }
.dr-hero .temp-chip { margin-top: 4px; }

/* Campanhas */
.camp-form { display: grid; grid-template-columns: 1.3fr 1fr; gap: 22px; }
.camp-col { display: flex; flex-direction: column; gap: 10px; min-width: 0; }
.camp-col label { display: flex; flex-direction: column; gap: 6px; }
.camp-label { font-size: 12px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; color: var(--muted); }
.camp-channels { display: flex; gap: 10px; }
.camp-ch { flex: 1; display: flex; align-items: center; justify-content: center; gap: 8px; flex-wrap: wrap; padding: 12px; border-radius: 12px; border: 2px solid var(--border); background: var(--panel-2); color: var(--text); font: inherit; font-weight: 600; cursor: pointer; }
.camp-ch small { width: 100%; text-align: center; font-weight: 400; font-size: 11px; color: var(--muted); }
.camp-ch.on { border-color: var(--accent); background: var(--accent-soft); }
.camp-ch:disabled { opacity: .5; cursor: not-allowed; }
.camp-vars { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; font-size: 12px; }
.camp-vars button { padding: 3px 8px; border-radius: 999px; border: 1px solid var(--border); background: var(--panel-2); color: var(--accent); font: inherit; font-size: 12px; cursor: pointer; }
.camp-vars button:hover { background: var(--accent-soft); }
.camp-temps { display: flex; flex-wrap: wrap; gap: 6px; }
.temp-toggle { display: inline-flex; align-items: center; gap: 4px; padding: 5px 10px; border-radius: 999px; border: 1px solid var(--border); background: transparent; color: var(--muted); font: inherit; font-size: 12.5px; cursor: pointer; }
.temp-toggle .ms { font-size: 16px; }
.temp-toggle.on { color: var(--tc); border-color: var(--tc); background: color-mix(in srgb, var(--tc) 14%, transparent); font-weight: 600; }
.camp-summary { margin-top: 6px; padding: 14px; border-radius: 12px; background: var(--panel-2); border: 1px solid var(--border); display: flex; flex-direction: column; gap: 8px; }
.camp-big { display: flex; align-items: baseline; gap: 8px; }
.camp-big b { font-size: 30px; color: var(--accent); }
.camp-stats { display: flex; flex-wrap: wrap; gap: 6px 14px; font-size: 12px; color: var(--muted); }
.camp-sample { padding: 10px 12px; border-radius: 10px; background: var(--panel); font-size: 13px; line-height: 1.5; display: flex; flex-direction: column; gap: 4px; max-height: 200px; overflow: auto; word-break: break-word; }
.camp-sample .muted { font-size: 11.5px; }
.camp-prog { display: flex; flex-direction: column; gap: 4px; }
.camp-prog .bar { height: 7px; border-radius: 999px; background: var(--panel-3); overflow: hidden; }
.camp-prog .bar i { display: block; height: 100%; background: linear-gradient(90deg, #22c55e, #35baf6); border-radius: 999px; transition: width .4s; }
.camp-prog small { color: var(--muted); font-size: 11.5px; }
tr.clickable { cursor: pointer; }
tr.clickable:hover td { background: var(--panel-2); }
.camp-detail { display: grid; grid-template-columns: 1.2fr 1fr; gap: 16px; margin-bottom: 16px; }
.camp-card { padding: 16px 18px; border-radius: var(--radius); background: var(--panel); border: 1px solid var(--border); min-width: 0; }
.camp-kpis { display: grid; grid-template-columns: repeat(5, 1fr); gap: 8px; margin-bottom: 14px; }
.camp-kpis div { display: flex; flex-direction: column; align-items: center; gap: 2px; padding: 8px 4px; border-radius: 10px; background: var(--panel-2); }
.camp-kpis b { font-size: 22px; }
.camp-kpis span { font-size: 11.5px; color: var(--muted); }
.camp-msg { margin-top: 6px; font-size: 13.5px; line-height: 1.55; max-height: 180px; overflow: auto; word-break: break-word; }
.camp-tabs { margin-bottom: 10px; }
.page-head .temp-chip { margin-left: 4px; }
.cfg-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(420px, 1fr)); gap: 16px; align-items: start; }
.cfg-title { display: flex; align-items: center; gap: 8px; margin-bottom: 14px; font-size: 15px; }
.cfg-title .ms { color: var(--accent); }
.cfg-foot { display: flex; align-items: center; gap: 8px; margin-top: 16px; flex-wrap: wrap; }
.cfg-foot input { width: 210px; }
@media (max-width: 900px) { .camp-form, .camp-detail { grid-template-columns: 1fr; } .temp-pick { grid-template-columns: 1fr; } }
/* Ações na mensagem (estilo WhatsApp) */
.msg .msg-arrow { position: absolute; top: 2px; right: 3px; width: 26px; height: 22px; border: 0; border-radius: 0 8px 0 12px; padding: 0; display: flex; align-items: center; justify-content: center; cursor: pointer; opacity: 0; transition: opacity .12s; color: var(--stamp); background: radial-gradient(circle at 70% 30%, var(--bubble-in) 55%, transparent 75%); z-index: 2; }
.msg.out .msg-arrow { background: radial-gradient(circle at 70% 30%, var(--bubble-out) 55%, transparent 75%); }
.msg.note .msg-arrow { background: radial-gradient(circle at 70% 30%, var(--note) 55%, transparent 75%); }
.msg .msg-arrow .ms { font-size: 20px; }
.msg .msg-react-btn { position: absolute; top: 50%; transform: translateY(-50%); width: 30px; height: 30px; border-radius: 50%; border: 0; padding: 0; display: flex; align-items: center; justify-content: center; cursor: pointer; opacity: 0; transition: opacity .12s; background: rgba(0,0,0,.35); color: #fff; }
.msg .msg-react-btn .ms { font-size: 19px; }
.msg.out .msg-react-btn { left: -38px; }
.msg.in .msg-react-btn { right: -38px; }
.msg.out::before, .msg.in::before { content: ''; position: absolute; top: 0; bottom: 0; width: 42px; }
.msg.out::before { left: -42px; }
.msg.in::before { right: -42px; }
.msg:hover .msg-arrow, .msg:hover .msg-react-btn { opacity: 1; }
.msg-arrow:hover .ms, .msg-react-btn:hover { color: #fff; }
.msg-react-btn:hover { background: rgba(0,0,0,.55); }
@media (hover: none) { .msg .msg-arrow { opacity: .8; } }
.msg.has-reacts { margin-bottom: 14px; }
.msg-reacts { position: absolute; bottom: -15px; right: 10px; display: inline-flex; align-items: center; gap: 1px; padding: 1px 6px; border-radius: 999px; background: var(--panel-3); border: 2px solid var(--chat-bg, var(--bg)); font-size: 14px; line-height: 20px; cursor: pointer; box-shadow: 0 1px 3px rgba(0,0,0,.25); }
.msg.in .msg-reacts { right: auto; left: 10px; }
.msg-reacts small { font-size: 11px; color: var(--muted); margin-left: 2px; }
.msg .stamp .star { font-size: 13px !important; color: var(--stamp); }
.msg .stamp em { font-style: normal; margin-right: 2px; }
.msg-fwd { display: flex; align-items: center; gap: 3px; font-size: 12px; font-style: italic; color: var(--stamp); margin-bottom: 2px; }
.msg-fwd .ms { font-size: 15px; }
.msg-quote { display: flex; flex-direction: column; gap: 1px; padding: 5px 8px; margin: 0 0 5px; border-left: 4px solid #06cf9c; border-radius: 7px; background: rgba(0,0,0,.14); font-size: 12.5px; cursor: pointer; white-space: normal; max-height: 72px; overflow: hidden; }
.msg-quote.me { border-left-color: #53bdeb; }
.msg-quote b { color: #06cf9c; font-size: 12px; }
.msg-quote.me b { color: #53bdeb; }
.msg-quote span { opacity: .85; overflow: hidden; text-overflow: ellipsis; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.msg-deleted { display: inline-flex; align-items: center; gap: 5px; font-style: italic; color: var(--stamp); }
.msg-deleted .ms { font-size: 17px; }
.msg.flash { animation: msgFlash 1.6s ease; }
@keyframes msgFlash { 0%, 60% { box-shadow: 0 0 0 3px rgba(83,189,235,.7); } 100% { box-shadow: none; } }
.react-pop { position: fixed; z-index: 1000; display: flex; align-items: center; gap: 2px; padding: 6px 8px; border-radius: 999px; background: var(--panel); border: 1px solid var(--border); box-shadow: 0 8px 28px rgba(0,0,0,.35); animation: popIn .12s ease; }
.react-pop button { width: 40px; height: 40px; border: 0; border-radius: 50%; background: transparent; font-size: 25px; cursor: pointer; display: flex; align-items: center; justify-content: center; transition: transform .1s, background .1s; }
.react-pop button:hover { transform: scale(1.18); background: var(--panel-2); }
.react-pop button.on { background: var(--accent-soft); }
.react-pop button.more { color: var(--muted); border: 2px solid var(--border); width: 34px; height: 34px; margin-left: 4px; }
.react-pop button.more .ms { font-size: 20px; }
.react-pop.full { flex-direction: column; align-items: stretch; border-radius: 14px; padding: 10px; width: 330px; }
.react-pop .rp-title { font-size: 12px; font-weight: 700; color: var(--muted); padding: 0 4px 6px; }
.react-pop .rp-grid { display: grid; grid-template-columns: repeat(8, 1fr); gap: 2px; max-height: 280px; overflow-y: auto; }
.react-pop .rp-grid button { width: 36px; height: 36px; font-size: 22px; }
@keyframes popIn { from { opacity: 0; transform: scale(.92); } to { opacity: 1; transform: none; } }
.reply-bar { display: flex; align-items: center; gap: 8px; padding: 6px 8px 2px; }
.reply-bar .rb-quote { flex: 1; min-width: 0; display: flex; flex-direction: column; padding: 6px 10px; border-left: 4px solid #06cf9c; border-radius: 8px; background: var(--panel-2); font-size: 13px; }
.reply-bar .rb-quote b { color: #06cf9c; font-size: 12px; }
.reply-bar .rb-quote span { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: var(--muted); }
.fw-box { display: flex; flex-direction: column; gap: 10px; min-width: 380px; }
.fw-prev { padding: 8px 12px; border-radius: 10px; background: var(--panel-2); font-size: 13px; color: var(--muted); max-height: 80px; overflow: hidden; display: flex; align-items: center; gap: 6px; }
.fw-list { display: flex; flex-direction: column; max-height: 340px; overflow-y: auto; }
.fw-item { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border: 0; border-radius: 10px; background: transparent; color: var(--text); font: inherit; text-align: left; cursor: pointer; }
.fw-item:hover { background: var(--panel-2); }
.fw-item > span:nth-child(2) { flex: 1; display: flex; flex-direction: column; }
.fw-item > .ms { color: var(--accent); opacity: 0; }
.fw-item:hover > .ms { opacity: 1; }.msg:has(.stamp em), .msg:has(.stamp .star) { min-width: 140px; }

/* Atalhos na lista de chats */
.ticket .tk-acts { display: flex; align-items: center; justify-content: flex-end; gap: 2px; margin-top: 4px; }
.ticket .tk-btn { width: 28px; height: 26px; border: 0; border-radius: 7px; background: transparent; color: var(--muted); display: flex; align-items: center; justify-content: center; cursor: pointer; padding: 0; }
.ticket .tk-btn .ms { font-size: 18px; }
.ticket .tk-btn:hover { background: var(--panel-3); color: var(--text); }
.ticket .tk-wait { display: flex; align-items: center; color: #ef4444; margin-right: 2px; }
.ticket .tk-wait .ms { font-size: 18px; }

/* Visualizar conversa */
.peek-win { width: min(640px, 94vw); height: min(760px, 88vh); display: flex; flex-direction: column; border-radius: 16px; overflow: hidden; background: var(--panel); box-shadow: 0 20px 60px rgba(0,0,0,.45); animation: popIn .15s ease; }
.peek-head { display: flex; align-items: center; gap: 10px; padding: 10px 12px; background: var(--panel-2); border-left: 4px solid transparent; }
.peek-head .who { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 1px; }
.peek-head .nm { display: flex; align-items: center; gap: 4px; font-weight: 600; }
.peek-head .nm .icon-btn { width: 26px; height: 26px; }
.peek-head .nm .icon-btn .ms { font-size: 17px; }
.peek-head small { color: var(--muted); font-size: 12px; display: flex; align-items: center; gap: 4px; }
.peek-tags { display: flex; gap: 6px; flex-wrap: wrap; padding: 8px 14px; border-bottom: 1px solid var(--border); background: var(--panel); }
.peek-body { flex: 1; padding: 14px 5%; }

/* Motivos do contato */
.rs-box { position: relative; display: flex; flex-direction: column; gap: 14px; min-width: min(560px, 86vw); }
.rs-field { margin: 0; padding: 4px 10px 8px; border: 1px solid var(--border); border-radius: 10px; }
.rs-field:focus-within { border-color: var(--accent); }
.rs-field legend { padding: 0 5px; font-size: 12px; color: var(--muted); }
.rs-field:focus-within legend { color: var(--accent); }
.rs-field textarea { width: 100%; border: 0; background: transparent; resize: vertical; padding: 4px 2px; box-shadow: none; }
.rs-chips { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; min-height: 34px; cursor: text; }
.rs-chips input { flex: 1; min-width: 140px; border: 0; background: transparent; padding: 4px 2px; box-shadow: none; outline: none; }
.rs-chip { display: inline-flex; align-items: center; gap: 4px; max-width: 260px; padding: 3px 4px 3px 10px; border-radius: 999px; background: #0288d1; color: #fff; font-size: 12.5px; font-weight: 600; }
.rs-chip { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.rs-chip button { border: 0; background: transparent; color: rgba(255,255,255,.8); padding: 0; display: flex; cursor: pointer; }
.rs-chip button .ms { font-size: 17px; }
.rs-drop { position: absolute; left: 0; right: 0; top: 62px; z-index: 5; max-height: 300px; overflow-y: auto; border-radius: 10px; background: var(--panel-2); border: 1px solid var(--border); box-shadow: 0 12px 32px rgba(0,0,0,.35); padding: 4px 0; }
.rs-opt { display: flex; align-items: center; gap: 10px; padding: 7px 10px 7px 14px; cursor: pointer; }
.rs-opt:hover { background: var(--panel-3); }
.rs-opt.on { background: var(--accent-soft); }
.rs-opt > .ms { color: var(--muted); font-size: 20px; }
.rs-opt.on > .ms { color: #0288d1; }
.rs-opt .rs-name { flex: 1; min-width: 0; }
.rs-opt .icon-btn { width: 30px; height: 30px; }
.rs-opt .icon-btn .ms { font-size: 19px; }
.rs-new { color: var(--accent); }
.rs-new > .ms { color: var(--accent); }
/* Barra do departamento e atendente na lista */
.ticket { padding-left: 18px; }
.ticket .bar { left: 5px; top: 8px; bottom: 8px; width: 6px; border-radius: 4px; background: #6b7280; }
.ticket .bar.none { background: repeating-linear-gradient(180deg, #6b7280 0 6px, transparent 6px 10px); opacity: .7; }
.ticket .tk-av { position: relative; flex-shrink: 0; align-self: flex-start; }
.ticket .tk-user { position: absolute; right: -3px; bottom: -3px; width: 19px; height: 19px; border-radius: 50%; color: #fff; font-size: 10.5px; font-weight: 700; display: flex; align-items: center; justify-content: center; border: 2px solid var(--panel); }
.ticket.active .tk-user { border-color: var(--panel-3); }
.ticket:hover .tk-user { border-color: var(--panel-2); }.menu-off { opacity: .55; }

/* Linha compacta da lista */
.ticket { padding-top: 9px; padding-bottom: 9px; align-items: center; }
.ticket .tk-av { align-self: center; }
.ticket .main { display: flex; flex-direction: column; gap: 3px; }
.ticket .tk-acts { display: inline-flex; align-items: center; gap: 0; margin: -4px -4px -4px 0; flex-shrink: 0; }
.ticket .tk-btn { width: 26px; height: 24px; }
.ticket .meta { margin-top: 1px; }
/* WhatsApp API Cloud */
.cloud-tag { display: inline-block; font-size: 11px; font-weight: 600; color: #25d366; background: rgba(37,211,102,.12); border-radius: 6px; padding: 0 6px; }
.cloud-err { display: flex; gap: 6px; align-items: flex-start; margin-top: 10px; padding: 8px 10px; border-radius: 8px; font-size: 12.5px; color: var(--danger); background: rgba(242,139,130,.1); }
.cloud-err .ms { font-size: 16px; }
.cloud-box { border: 1px solid var(--border); border-radius: 12px; padding: 12px 14px; display: grid; gap: 12px; background: rgba(37,211,102,.04); }
.cloud-box-title { display: flex; align-items: center; gap: 6px; font-weight: 600; font-size: 13.5px; }
.cloud-box-title .ms { color: #25d366; font-size: 18px; }
.copy-field { display: flex; gap: 6px; }
.copy-field input { flex: 1; font-family: ui-monospace, Consolas, monospace; font-size: 12.5px; }
.cloud-win { display: flex; align-items: center; gap: 10px; padding: 8px 12px; font-size: 12.5px; background: rgba(245,158,11,.1); color: var(--text); border-bottom: 1px solid var(--border); }
.cloud-win > .ms { color: var(--warn); }
.cloud-win > span:nth-child(2) { flex: 1; }
.msg .msg-error { display: flex; gap: 4px; align-items: flex-start; margin-top: 6px; padding: 5px 8px; border-radius: 6px; font-size: 12px; white-space: normal; color: var(--danger); background: rgba(242,139,130,.12); }
.msg .msg-error .ms { font-size: 15px; }
.msg .stamp .msg-fail { color: var(--danger); }
.tpl-wrap { display: grid; grid-template-columns: 260px 1fr; gap: 16px; min-height: 380px; }
.tpl-side { display: flex; flex-direction: column; gap: 8px; min-width: 0; }
.tpl-list { flex: 1; overflow-y: auto; max-height: 420px; display: flex; flex-direction: column; gap: 4px; }
.tpl-item { text-align: left; background: transparent; border: 1px solid var(--border); border-radius: 10px; padding: 8px 10px; display: grid; gap: 2px; color: var(--text); cursor: pointer; }
.tpl-item:hover { border-color: var(--accent); }
.tpl-item.on { border-color: var(--accent); background: var(--accent-soft); }
.tpl-item small { color: var(--muted); font-size: 11px; }
.tpl-item span { color: var(--muted); font-size: 12px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tpl-main { min-width: 0; }
.tpl-preview.msg { max-width: 100%; margin: 0 0 14px auto; white-space: normal; }
.tpl-preview mark { background: rgba(245,158,11,.3); color: inherit; border-radius: 3px; padding: 0 2px; }
.tpl-btns { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.tpl-btns span { flex: 1; text-align: center; padding: 5px 8px; border-radius: 8px; background: rgba(255,255,255,.08); color: var(--accent); font-size: 12.5px; }
@media (max-width: 700px) { .tpl-wrap { grid-template-columns: 1fr; } }
/* Filtros por informações adicionais */
.xf-btn.on { color: var(--accent); border-color: var(--accent); background: var(--accent-soft); }
.xf-n { display: inline-grid; place-items: center; min-width: 18px; height: 18px; padding: 0 5px; margin-left: 4px; border-radius: 9px; background: var(--accent); color: #0b1a10; font-size: 11px; font-weight: 700; }
.xf-chips { display: flex; flex-wrap: wrap; gap: 6px; margin: 0 0 10px; }
.xf-chip { display: inline-flex; align-items: center; gap: 4px; padding: 3px 4px 3px 9px; border-radius: 999px; font-size: 12.5px; background: var(--accent-soft); color: var(--accent); border: 1px solid rgba(110,231,160,.3); }
.xf-chip .ms { font-size: 15px; }
.xf-chip button { border: 0; background: transparent; color: inherit; display: inline-grid; place-items: center; width: 20px; height: 20px; border-radius: 50%; cursor: pointer; padding: 0; }
.xf-chip button:hover { background: rgba(255,255,255,.12); }
.xf-rows { display: grid; gap: 8px; }
.xf-row { display: grid; grid-template-columns: 1.1fr 1.1fr 1.3fr auto; gap: 8px; align-items: center; }
.xf-row input.hidden { display: block !important; visibility: hidden; }
.kb-page .xf-chips { margin: 0 0 8px; padding: 0 4px; }
.kc-valor { display: inline-flex; align-items: center; gap: 4px; margin-top: 6px; padding: 2px 8px; border-radius: 6px; font-size: 12.5px; font-weight: 600; color: #22c55e; background: rgba(34,197,94,.12); }
.kc-valor .ms { font-size: 15px; }
td .money { color: #22c55e; white-space: nowrap; }
@media (max-width: 700px) { .xf-row { grid-template-columns: 1fr 1fr; } }
.lf-link.disabled { opacity: .5; pointer-events: none; }
#lfResend { align-self: flex-start; margin-top: 0; }

.ext-warn.ext-blocked { background: rgba(217,48,37,.12); color: #f28b82; border-color: rgba(217,48,37,.35); margin-bottom: 10px; }

.pd-presets { display: flex; flex-wrap: wrap; gap: 6px; }
.kb-period { white-space: nowrap; max-width: 280px; overflow: hidden; text-overflow: ellipsis; }
.xf-btn .pd-lbl { white-space: nowrap; }

.cfg-wide { grid-column: 1 / -1; }
#cfgExtra .exf-aqua,
#cfgExtra .exf-head,
#cfgExtra #exfRows { max-width: 720px; }
.exf-row { display: grid; grid-template-columns: auto minmax(120px, 1fr) 130px auto auto auto; gap: 8px; align-items: center; padding: 4px 0; }
.exf-move { display: flex; gap: 2px; }
.exf-move .icon-btn:disabled { opacity: .3; }
.exf-tags { display: flex; gap: 4px; flex-wrap: wrap; min-width: 0; }
.exf-tag { font-size: 11px; padding: 2px 8px; border-radius: 10px; background: rgba(53,186,246,.15); color: #35baf6; }
.exf-tag.sys { background: rgba(34,197,94,.15); color: #22c55e; }
.exf-int { display: inline-flex; align-items: center; gap: 8px; font-size: 12px; color: var(--muted); cursor: pointer; user-select: none; white-space: nowrap; background: none; border: 0; padding: 4px 0; font: inherit; }
.exf-int.on { color: #35baf6; }
.exf-head { display: grid; grid-template-columns: auto minmax(120px, 1fr) 130px auto auto auto; gap: 8px; align-items: center; padding: 0 0 6px; font-size: 11px; color: var(--muted); text-transform: uppercase; letter-spacing: .03em; }
.exf-aqua { margin: 0 0 14px; padding-bottom: 14px; border-bottom: 1px solid var(--border, rgba(255,255,255,.08)); }
.exf-url-row { display: flex; gap: 8px; align-items: center; }
.exf-url-row input { flex: 1; min-width: 0; }
.brand-pick { display: flex; flex-direction: column; gap: 10px; }
.brand-pick img { width: 88px; height: 88px; object-fit: contain; background: var(--panel-2); border: 1px solid var(--border); border-radius: 16px; padding: 8px; }
.pd-field { max-width: 260px; }
@media (max-width: 760px) { .exf-row, .exf-head { grid-template-columns: auto 1fr; } .exf-tags, .exf-int { grid-column: 2; } #cfgExtra .exf-aqua, #cfgExtra .exf-head, #cfgExtra #exfRows { max-width: none; } }
.dest-conv { display: grid; gap: 10px; padding: 12px 0 0; border-top: 1px solid var(--border, rgba(255,255,255,.08)); margin-top: 4px; }
.dest-conv-title { font-size: 12px; font-weight: 600; color: var(--muted); text-transform: uppercase; letter-spacing: .04em; }
.rec-total { display: inline-flex; align-items: center; margin-left: 10px; padding: 4px 12px; border-radius: 999px; font-size: 13px; font-weight: 600; color: var(--accent, #35baf6); background: color-mix(in srgb, var(--accent, #35baf6) 16%, transparent); white-space: nowrap; }
.mode-depts { display: flex; flex-wrap: wrap; gap: 6px; padding: 4px 16px 8px; max-width: 320px; }
.menu .mode-depts button.chip { display: inline-flex; width: auto; padding: 3px 10px; border: 1px solid var(--border); cursor: pointer; }
.menu .mode-depts button.chip.on { background: var(--accent-soft); border-color: var(--accent); color: var(--accent); }
.mode-list button { gap: 10px; padding: 7px 16px; }
.mode-list button > span:not(.ms) { flex: 1; }
.mode-list button .ms { font-size: 18px; }